• Bilingual Customer Service Representative

    Mom's Meals (Des Moines, IA)


    Position SummaryThe Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.

     

    The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.Position Responsibilities may include, but not limited to

     

    + Handle inbound and outbound customer service calls with our clients placing their meal order

    + Address questions, and provide exceptional customer service

    + Input order information into the appropriate client order screen

    + Document all conversations with client into client information database

    + Ensure all assigned clients are contacted and have an order on file

    + Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients

    + Work quickly and efficiently without making the client feel rushed

    Required Skills and Experience

    + Fluent in Spanish and English (Spoken & Written)

    + High school degree or GED

    + 1 year of previous customer service experience

    + Previous knowledge and experience using the Microsoft Office suite (word/excel/outlook)

    + Clear oral communication skills

    + Previous experience with data entry

    + Prior experience adhering to company policies and showing core values

    Preferred Skills and Experience

    + 1 year of previous call center experience

    Physical Requirements

    + Repetitive motions that include the wrists, hands and/or fingers

    + Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

    + Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

    Company Overview

    Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

    EEO

    Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.