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Job Description

The Lead Experience Specialist supports a team responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve experiences for customers. Your job will involve understanding our customer needs and stakeholders while creating strategies and leading our team to implement exceptional experiences across the customer lifecycle, which includes the Shopping, Onboarding, and Managing customer journeys. The Lead Experience Specialist is responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve experiences for customers. Be able to develop a customer-first strategy and roadmap to transform core initiatives into best-in-class user experiences. Analyzes customer behavior data to identify insights on performance and opportunities, build workflow models and develop autonomous processes to increase speed to market. Provide expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, Experience Design, Marketing, and Channel partners. Convert strategic ideas into executable actions by defining solution requirements and facilitating the various team activities to implement solutions. Organizes feature backlog to optimize delivery in alignment with business priorities across teams.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

5-7 years of experience as a Lead Experience Specialist

Expert Level in story writing and creating used cases!

Proven record of implementation of innovative efforts to improve experience from concept to execution

Experience with design tools like Jira & Figma, experience with Smart Sheets and/or Google Suite. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].