• Service Manager

    Insight Global (Wall, NJ)


    Job Description

    Insight Global's Security Systems client is looking for a Service Manager to join their team in New Jersey. The Service Manager will oversee the daily operations of service delivery, managing a team of 20 service technicians and ensuring timely and efficient resolution of service requests. Responsibilities include scheduling and dispatching service calls, maintaining customer satisfaction, training and mentoring staff, and ensuring compliance with safety and operational standards. The role requires collaboration with other departments to address and resolve service-related issues. This person will be required to be on-site in Wall Township, NJ 5x per week.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    1-5 years of experience in a Management level role

     

    Experience in scheduling, dispatching, and service delivery

     

    Knowledge of safety protocols and operational standards in the security and life safety industry

     

    Proficiency in using service management software and tools Experience in the commercial security, fire, or life safety industries is preferred null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].