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Job Description

* Logs all support requests (received by phone, e-mail, etc.) in ServiceNow application.

* Classifies and categorizes incidents; prioritize incidents to ensure timely resolution through the

established escalation process; dispatch requests to external service providers as required.

* Collects and/or updates contact information from clients when opening or updating tickets; responding

to client requests to troubleshoot and resolve hardware and software issues, diagnosing and identifying

issues.

* Aids clients by recommending the most effective utilization of network, telephony, computers and

approved software.

* Utilizes remote control tools to resolve hardware and software issues.

* Provide first level of support to all IT hardware and system in the location.

* Maintain the location server room.

* Perform hardware and software installations, move add and changes (IMAC).

* Support for Mobile Devices (iPhone, iPad, Android, etc.).

* Support stands alone and network printers, including print queues, if required.

* Support IP Telephony IMAC.

* Support building security systems technology.

* Support meeting room audio and video equipment including general maintenance activities; Pre-meeting

and in-room conference room troubleshooting, and testing of audio / visual equipment as needed.

* Hands and eyes support for on-site server, storage, backup/recovery, network, and other data center

equipment if necessary.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

* 7+ years of experience in a technical support, help desk, network support position.

* Billingual in Spanish

* Field Operation experience is desired for this position.

* Preferred certifications include MCP, Network+.

* Strong technical background and customer support oriented.

* Professional, strong work ethic null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].