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Job Description

Insight Global is seeking a highly motivated individual to join our client's Product Management organization, overseeing the 2nd Line of Defense business controls. Our client is a global financial institution, and this organization specifically supports their tech-forward consumer credit card products.

Key Responsibilities:

- Test and audit controls to identify and rectify any front-line errors.

- Manage the disputes process between agents, merchants, and cardholders, ensuring proper communication and resolution steps are followed.

- Write and test rules to ensure compliance with regulatory requirements and internal policies.

- Adapt responsibilities based on the selected candidate's skillset, potentially involving product management, control audits, data analysis, or disputes lifecycle management.

Location:

- This role can be based in Richardson, TX; Wilmington, DE; or the World Trade Center area of NYC.

The position offers hybrid remote flexibility with 3+ days/week onsite.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

- 2+ years of relevant professional experience in one or more of the following domains:

- Product Management: Leading end-to-end product management and feature development within consumer finance, wealth management, or other financial services domains.

- Business Controls: Experience building, managing, testing, and auditing 2nd or 3rd Line of Defense controls.

- Data Management: Technical experience coding, configuring, and analyzing data sets using SQL queries, Snowflake, Java, or Python.

- Card Disputes Management: Experience managing and understanding the end-to-end landscape of consumer credit disputes, including chargeback processes, chargeback codes, agent experience, customer experience, and Regulation Z.

- Excellent communication skills, detail-oriented, and highly motivated for a collaborative, fast-paced environment focused on enhancing customer satisfaction and business results. - Experience managing or building digital wallet products such as AppleCard, ApplePay, or similar.

- Experience managing controls within consumer finance or credit card disputes.

- Passion for working with data.

Understanding of Mastercard or Visa chargeback processes. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].