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Why Wells Fargo:

Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed.

We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life (https://www.wellsfargojobs.com/en/well-life/) means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!

About this role:

Wells Fargo is seeking Loan Servicing Representatives to join a growing Titles team within our Auto Operations Group in Texas. As a Loan Servicing Representative on this team, you will be responsible for working with customers, dealerships, Departments of Motor Vehicles (DMVs), and other third parties to perfect and release titles according to bank policies, procedures, and regulatory requirements.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

+ Review, research, analyze, problem solve, and process moderately complex issues related to titles

+ Support the Specialty Operations - Titles team by following processes and ensuring service level agreements (SLAs) are met

+ Regularly adapt to changes in processes and procedures

+ Receive direction from Loan Servicing supervisors

+ Use relevant information and independent judgment to determine the root cause of issues related to titles

+ Ensure compliance with all federal, state, client, and company policies, procedures, and regulations

+ Communicate with customers, dealerships, DMVs, cross-business units, and other third parties

+ Provide guidance to less experienced peers

+ Identify opportunities for improvement within various areas within Loan Servicing and recommend solutions

+ Sign documents on behalf of Wells Fargo to affirm that the information provided is true

+ Support other teams within the line of business, assisting with other responsibilities to meet overall business needs

+ Provide Business Continuity Planning (BCP) for titles teams in other locations

+ Assist in the development, review, and revision of department policy and procedures

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

Required Qualifications:

+ 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

+ Prior experience with auto titles

+ Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties

+ Experience making outbound calls, demonstrating strong telephone etiquette skills

+ Experience researching moderately complex issues to determine a course of action

+ Financial services industry experience

+ Proven experience providing effective customer service

+ Ability to accurately document account data and information

+ Ability to navigate multiple computer systems, applications, and utilize search tools to find information.

+ Effective critical thinking and problem-solving skills with a focus on understanding customer requests and providing detailed information

+ Ability to prioritize work, meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment

+ Excellent verbal, written, and interpersonal communication skills

+ Ability to work in a fast-paced environment with excellent attention to detail and quality standards

Job Expectations:

+ Willingness to work onsite at location listed

+ This position offers a hybrid work schedule

+ Ability to work additional hours as needed

+ This position is not eligible for Visa sponsorship

+ Completion of Wells Fargo’s notary and affiant training course and achieving a score of 80% or higher

Position Location:

+ 6061 N State Hwy 161 – Irving, Texas 75038

Posting End Date:

2 Jun 2025

_*Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-462391