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Job Description:

The National Association of Insurance Commissioners (NAIC) has an exciting opportunity for an Application Support Analyst II. The Application Support Analyst II position is responsible for providing dedicated support to customers and ensures efficient and effective utilization of Filing Solutions applications. **This position is based out of the NAIC’s Kansas City, MO office. This is a full-time hybrid-remote position, in a positive and flexible environment. Residency within 100 miles of the Kansas City, Missouri office is required, along with in-office work as scheduled. **

Key Responsibilities

+ Maintain a lot of tickets and customer information, identify trends, and alert staff of actual or potential issues.

+ Provide dedicated support to customers ensuring efficient utilization of Filing Solutions applications.

+ Troubleshoot production issues, identify and correct data problems, and coordinate resolutions with developers and other resources.

+ Assist in testing all facets of supported applications including releases and upgrades and provide detailed documentation.

+ Collaborate with team members and clients to implement applications and processes, including writing advanced SQL queries and troubleshooting issues.

+ Review user revenue processes, correct errors, investigate missing payments, and collaborate with Finance and development teams.

+ Assist in creating and implementing marketing and user documentation materials and participate in trade shows and conferences.

Management Responsibilities

+ This position does not have direct reports.

Education, Certifications, Licenses, & Experience

+ Typically has a Bachelor's degree with a minimum of 3 years of position related progressive professional, individual contributor experience, or equivalent combination of education and experience.

+ Ability to update complex SQL queries.

Preferred Experience

Certification in technical support and/or customer service.

Systems & Technology Requirements

Microsoft 365, including advanced Excel, Word, PowerPoint and Outlook; Slack; Jira.

Travel Requirements

This position requires regular, out-of-state, overnight travel in support of member meetings and events throughout the year. Must be able and willing to travel to locations throughout the United States and with such frequency as necessary to meet the needs of this position and the Association.

Compensation

Salary offer range is $49,311 - $65,000, commensurate with experience and education.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits (http://content.naic.org/about/benefits) page for more information.

The NAIC is proud to be an Equal Opportunity Employer

_Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law._

LEARN MORE ABOUT THE NAIC

Company Overview

The National Association of Insurance Commissioners (NAIC) is a member-focused, non-profit Association supporting state insurance commissioners, and their departments, to effectively regulate the insurance industry and protect consumers. Headquartered in Kansas City, New York, and Washington DC, our 150-year-old Association offers the coordination of expertise in policy and regulation among state departments, data and technology, financial regulatory support, training and education, and resources for ongoing collaboration among the states and jurisdictions.

Diversity Statement

Our member-driven Association supports the dynamic and diverse needs of state regulatory agencies and the consumers of insurance products and services. Through our ongoing commitment to Diversity, Equity, and Inclusion, we believe our employees provide a wide range of experience and expertise to generate better ideas and solve complex problems consumers and our members face as insurance products and regulations evolve over time.

Guiding Principles

• We put customers first

• We are committed to continuous improvement

• We succeed by working together

• We do what it takes to get the job done

• We communicate often

• We treat colleagues with respect and honesty