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Description

Taking time away from work or needing an accommodation for significant life events, such as the birth or adoption of a child, a serious illness, or the loss of a loved one is a critical need for our employees. Our vision is to make Amazon more accessible for people with disabilities globally every day, and deliver a 100% frustration free experience to Amazonians who need a leave or accommodation.

Amazon’s Disability and Leave Services (DLS) team within the People Experience & Technology (PXT) organization is building best-in-class 1P solutions to deliver a delightful experience for Amazonians. We are building mobile and web experiences integrated with internal and external systems, so employees don’t have to go through hoops to get what they want. No employer has ever done this level of experience or personalization before, and we are breaking new ground.

The Senior Manager, Product Management - Tech, is a strategic technical product leader who owns the three-year vision, roadmap, and delivery for our primitive products to support delivering a seamless end to end experience for Amazonians. Amazon is excited about replacing legacy 3P systems with innovative and scalable 1P systems built as primitives. The Sr, Manager, PM-T will lead a team of PMTs to build upon this transformation to drive the strategy to build an integrated end-to-end experience for all Amazonians, Applicants, and Candidates – from initiating a request to getting what they need, whether that is a leave or accommodation. At Amazon, Accommodation and Leave Management encompasses a suite of technically complex products that are responsible for the end to end lifecycle of an employee’s request. These products include the case management platform as well as other upstream and downstream 1P systems that enable self-service, pro-active and reactive communication and engagement, delivering with speed for our customers while automating repetitive tasks to optimize cost for Amazon. DLS has embraced Gen AI to move faster in delivering superior experiences for our customers, and is a great place to continue your learning and growth at Amazon.

As a successful candidate, you will have a proven track record in defining strategic product visions, managing and delivering large scale products to technical customers, and influencing across organizations. You will be proficient in modern product management practices using design-led approaches powered by research. You will demonstrate solid business acumen and creativity in envisioning ground-breaking concepts by fostering an environment of experimentation and innovative thinking. You will demonstrate relentless customer obsession and work with peer groups in incrementally delivering on your exciting product vision.

Key job responsibilities

- Drive product vision, strategy, and roadmap for brand new products, including S-Team level goals

- Write and review PR/FAQs and other strategic documents with senior leadership

- Champion the use of emerging technologies like Generative AI to continuously raise the bar for our customers

- Build features and functionalities that help us deliver bar-raising experiences for over a million customers globally

- Influence business priorities and technical strategy to foster shared understanding of the customer experience, and brings clarity to drive Think Big ideas, enabling cross-functional teams to work more efficiently and in alignment with the strategy

- Adapt the DLS approach to meet the needs of our customer, business and program stakeholders, and any technology teams involved

- Foster a culture of collaboration, excellence, and customer-obsession within your team

- Proactively mitigate risk, drive clarity, and foster shared understanding by asking detailed questions about proposed solutions, and effectively collaborating with engineers, designers, TPMs, and business leaders

Basic Qualifications

- 6+ years of team management experience

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

Preferred Qualifications

- Experience delivering consumer software products and services in a high growth environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.