"Alerted.org

About ITT:

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.

+ **Motion Technologies:** (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets.

+ **Industrial Process:** (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts.

+ **Connect and Control Technologies:** (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

Position Summary

As a member of the Sales team, you will drive the Customer Experience. Engage with external customers to liaison between internal functions and customers on product and order related issues. Process orders, providing pricing and delivery information, answering questions pertaining to shipments, and the handling all other inquiries to ensure that customers receive services that meet or exceed their expectations

Essential Responsibilities

+ Providing excellent customer support is a key to retaining customers. Crucial to customer support is providingcustomers with order status. Order status helps with better business relationships and improves customerretention. The Inside Sales – Customer Service Role will request status on customer orders, including returns, fromthe status team. They will then communicate this information directly to the customer.

+ This position is responsible for coordinating payment with the customer via credit card or wire transfer. You will also be responsible for obtaining credit card information and processing the credit card transaction when the order is ready to ship.

+ Responsible for updating the q-clause file when requested by theproduction planning team.

+ Other tasks as assigned by the Sales Director.

Position Requirements

High School Diploma

Customer service and sales experience preferred

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

The pay range for this role is $22.69 - $33.84 per hour plus a benefits plan

Connect With Us! (https://careersenus-itt-inc.icims.com/jobs/14572/customer-service-specialist-ii/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834443231)

ITT Inc. is an Equal Opportunity employer, and all qualified applicants will receive consideration without regard to age, color, gender, gender identity, national origin, physical or mental disability, protected veteran, race, religion, sexual orientation, or any other characteristic protected by law. (Government security rules may restrict certain work to specific individuals based on government criteria.)

California residents, click this link (https://www.itt.com/itt/Media/itt/ITTSite/Publications/California-Job-Applicant-Privacy-Notice.pdf)

ITT Inc. will provide reasonable accommodations for qualified applicants and candidates with disabilities, upon request. To request an accommodation, please send an email to [email protected] or call 914.641.2161.

**Job Locations** _US-CA-El Cajon_

**ID** _2025-14572_

**Category** _Sales_

**Position Type** _Employee_

**Telecommute** _No_