• Customer Service Representative

    Robert Half Office Team (San Marcos, CA)


    Description

    Are you a tech-savvy Customer Service Specialist with expertise in RingCentral? We are partnering with a cutting-edge technology company in San Marcos, CA that is looking to grow its customer support team. This is an exciting opportunity to combine your customer service expertise with your proficiency in RingCentral to enhance the client experience and streamline communication workflows.

    What You’ll Be Doing:

    As a Customer Service Representative, you will use your knowledge of RingCentral software to ensure clients and internal teams communicate effectively. Your daily responsibilities include:

     

    + Assisting customers with inquiries, troubleshooting issues, and providing solutions via RingCentral’s platform.

    + Managing inbound and outbound calls while maintaining accurate call documentation.

    + Responding to customer inquiries through email and chat platforms.

    + Training clients on using RingCentral software and its associated tools.

    + Working cross-functionally with technical and sales teams to resolve escalated issues.

    + Maintaining accurate records of interactions and following up to ensure customer satisfaction.

    Requirements

    + 1–3 years of experience in customer service, preferably in a technology or software company.

    + Proficiency in RingCentral software is required; familiarity with other communication platforms is a plus.

    + Strong interpersonal and problem-solving skills.

    + Excellent written and verbal communication skills.

    + High attention to detail and ability to document interactions thoroughly.

     

    Why Join This Team?

     

    This is an incredible opportunity to bring your customer service expertise to a tech-savvy organization that’s reshaping how modern businesses communicate. You will work with a supportive and innovative team, and this role offers plenty of room for growth!

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .