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Description

We are looking for a dedicated Customer Success Specialist to provide outstanding service and support to our clients. In this role, you will be responsible for addressing customer inquiries, processing orders, and maintaining accurate records. This is a long-term contract opportunity in Somerset, New Jersey.

Responsibilities:

• Deliver exceptional customer service by addressing inquiries and resolving issues promptly.

• Handle incoming and outgoing calls to assist clients with product and service-related questions.

• Process orders for various products, including accessories, parts, and warranties, while ensuring accuracy.

• Maintain and update customer records, including warranty registrations and service notes.

• Notify customers about any delays or out-of-stock items related to their orders.

• Adhere to call quality standards and strive to exceed performance benchmarks.

• Collaborate with team members to meet customer needs in a fast-paced environment.

• Work overtime as required to meet workload demands and training schedules.

Requirements

• High school diploma or equivalent is required.

• At least 1-2 years of experience in a remote or hybrid call center customer service role.

• Strong organizational skills and attention to detail with the ability to follow up effectively.

• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel, as well as internet applications.

• Capable of multitasking and thriving in a high-pressure, fast-paced environment.

• Must have a positive attitude, the ability to work independently or collaboratively, and a genuine desire to assist customers.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .