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Description We are looking for a skilled Workday Systems Support Specialist to join our team in Philadelphia, Pennsylvania. In this long-term contract position, you will play a key role in providing technical support and guidance for Workday systems, ensuring optimal functionality and user satisfaction. This role requires a proactive problem solver who is passionate about improving processes and delivering exceptional service.

Responsibilities:

• Provide Tier 2 support for Workday systems, addressing and resolving technical issues to maintain system reliability.

• Deliver training sessions, both online and in person, to ensure users are proficient in Workday functionalities and best practices.

• Collaborate with stakeholders to identify and analyze system challenges, offering effective solutions to enhance performance.

• Utilize analytical tools, such as Power BI, to generate insights and reports that support decision-making processes.

• Drive continuous improvement initiatives by identifying opportunities to streamline system workflows and processes.

• Offer deskside support to end-users, ensuring timely resolution of system-related queries and issues.

• Document and share best practices for system usage, contributing to a knowledge base for team members and users.

• Partner with cross-functional teams to align system capabilities with business objectives and needs.

• Monitor system performance and proactively address potential issues to prevent disruptions.

• Stay informed about updates and advancements in Workday systems to maintain expertise and recommend enhancements. Requirements • Proven experience working with Workday systems in a support or administrative role.

• Strong analytical skills with the ability to interpret data and generate actionable insights.

• Proficiency with tools like Power BI for reporting and data visualization.

• Excellent communication skills, with the ability to deliver effective training sessions and provide clear guidance to users.

• Demonstrated ability to identify problems, analyze their root causes, and implement practical solutions.

• Familiarity with information systems, business administration, and computer sciences.

• Strong customer service orientation, with a commitment to providing high-quality support.

• Experience in driving process improvements and promoting best practices within a team or organization. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .