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Description

We are offering a contract to hire employment opportunity for a Bilingual Spanish Case Manager in Torrance, California. This role is crucial in our team, specifically in the client service sector. The primary function of this role includes providing exceptional customer support, engaging new clients, and offering access to additional resources for clients and their families.

Responsibilities:

• Deliver superior customer service assistance to ensure client satisfaction.

• Engage new clients during the intake process to foster increased participation in treatment.

• Advocate for and provide access to additional resources for clients and their families, based on detail oriented assessment and service planning.

• Address and resolve any issues that may hinder client attendance.

• Support various departments within the organization as needed, ensuring seamless operations.

• Uphold a high level of professionalism and sensitivity when dealing with clients.

• Establish supportive relationships with clients, staff, and external entities to secure necessary resources.

• Adhere strictly to company policies and procedures while carrying out all duties.

• Manage client data entry and organize files to maintain accurate client records.

• Use Microsoft Office tools (Excel, Outlook, PowerPoint, Word) proficiently to support administrative tasks.

Requirements • Proven experience in Customer Service, demonstrating exceptional interpersonal and communication skills.

• Proficient in Data Entry, with a keen eye for detail and accuracy.

• Ability to Manage Timelines effectively, ensuring all tasks are completed in a timely manner.

• Advanced knowledge of Microsoft Excel, capable of creating complex spreadsheets and managing data.

• Proficiency in using Microsoft Outlook for managing emails, appointments, and contacts.

• Skilled in using Microsoft PowerPoint to create engaging presentations.

• Proficient in Microsoft Word, capable of creating, formatting, and editing documents.

• Experience in Organizing Files, ensuring efficient retrieval and management of information.

• Proficient in Scanning documents, maintaining a high level of accuracy and quality.

• Experience with Shipping Functions, including packaging, labeling, and tracking shipments. TalentMatch®

•Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .