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Description

We are looking for a detail-oriented and customer-focused Customer Experience Specialist to join our team in Norwalk, Connecticut. In this role, you will play a pivotal part in managing customer accounts, maintaining accurate data, and providing exceptional service. This is a long-term contract opportunity ideal for someone who thrives in a fast-paced environment and is skilled in multitasking.

Responsibilities:

• Maintain and update customer accounts by entering, creating, and managing data accurately.

• Issue warranties to customers while ensuring all necessary documentation is complete.

• Review and process reports to identify updates needed, such as closing, reactivating, or extending customer files.

• Provide excellent customer service through inbound and outbound calls, addressing inquiries, and resolving issues promptly.

• Utilize Microsoft Office applications effectively for day-to-day tasks, ensuring efficiency and accuracy.

• Collaborate with team members to ensure customer needs are met and any account discrepancies are resolved.

• Handle multiple tasks simultaneously while maintaining a high level of attention to detail and organization.

Requirements • Proven experience in customer service with a strong commitment to delivering quality support.

• Proficient in data entry with excellent attention to detail and accuracy.

• Familiarity with Microsoft Office Suite, including Word, Excel, and Outlook.

• Ability to manage inbound and outbound calls professionally and efficiently.

• Strong organizational skills and the ability to handle multiple priorities simultaneously.

• Effective communication skills, both verbal and written, to interact with customers and team members.

• A proactive attitude and problem-solving mindset to address customer concerns effectively. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .