• Site Support Tech II

    Robert Half Technology (San Antonio, TX)


    Description

    We are looking for an experienced Site Support Tech II to join our team in San Antonio, Texas. In this role, you will provide hands-on technical support for hardware, software, and network systems in a diverse environment. This is a long-term contract position offering an excellent opportunity to showcase your problem-solving skills and customer service expertise while supporting end users and maintaining IT infrastructure.

    Responsibilities:

    + Up to 70% travel required. Remote support as required.

    + Windows 11 Migration: Guide and execute the migration process, ensuring seamless transition from legacy computers to Leidos imaged computers for end users.

    + Backup and Imaging: Help users configure backups, perform imaging using PXE and .iso drive imaging processes and restore data as needed.

    + Data Migration: Transfer user profiles, files, and settings to the new Windows 11 environment.

    + System Setup: Configure and optimize Windows 11 installations on individual computers.

    + Application Installation: Install and configure necessary software applications.

    + Post-Migration Support: Provide technical assistance to end-users both locally and remotely.

    + Troubleshooting: Diagnose and resolve migration-related issues.

    Requirements

    Qualifications:

    + Technical Skills:

    + Proficiency in Trellix (FDE) and Trellix ePO for data security.

    + Familiarity with Bomgar for remote support.

    + Familiarity with ServiceNow for ticket management.

    + Experience with Druva inSync for data backup and recovery.

    + Experience with M365 including OneDrive and Teams.

    + Understanding of multi-factor authentication (MFA) and public key infrastructure (PKI).

    + Experience with VPN support and use.

    + Experience with Windows imaging: PXE and USB imaging processes.

    + Communication: Excellent verbal and written communication skills.

    + Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.

    + Team Player: Collaborate effectively with cross-functional teams.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .