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Description We are looking for a skilled Help Desk Analyst II to provide advanced technical support and troubleshooting for a variety of IT systems and platforms. This long-term contract position is based in Columbus, Ohio, and offers the opportunity to work in the dynamic Printing/Publishing industry. The ideal candidate will bring expertise in diagnosing and resolving complex issues while also contributing to the improvement of IT processes and user training.

Responsibilities:

• Provide advanced troubleshooting and support for Windows and macOS operating systems, standard desktop software, and peripherals such as printers and scanners.

• Analyze recurring IT issues to identify root causes and implement solutions to prevent future occurrences.

• Manage user accounts in Active Directory, Azure AD, Microsoft 365, and other SaaS platforms.

• Design and implement procedures to enhance the efficiency of the service desk and IT support processes.

• Deliver training sessions and develop learning plans to improve technology adoption among users and IT staff.

• Assist with technology upgrades to ensure minimal disruption and improved business functionality.

• Offer level one support for basic operating system, software, and peripheral issues, as well as network connectivity in a hybrid environment.

• Support Azure Virtual Desktop environments and handle conference room setup and maintenance.

• Document and resolve issues within the internal ticketing and project management system.

• Monitor system logs to identify and address incidents in a timely manner. Requirements • Proficiency in troubleshooting and supporting Windows and macOS operating systems.

• Strong knowledge of Active Directory, Azure AD, and Microsoft 365.

• Experience with desktop hardware, configuration management, and software deployments.

• Familiarity with Citrix and Cisco technologies, as well as Android and Apple devices.

• Ability to analyze complex IT problems and implement effective solutions.

• Excellent communication skills for delivering training and providing guidance to users.

• Previous experience in a hybrid IT environment, including virtual desktop support.

• Demonstrated expertise in managing and maintaining IT peripherals such as printers and scanners. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .