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Description We are looking for a dedicated Medical Front Desk Specialist to join our team in Bedford, Massachusetts. This is an onsite, Contract-to-Permanent position at a pediatric clinic specializing in speech and feeding therapy for children. If you have excellent communication skills, attention to detail, and a customer-focused approach, this role offers an opportunity to make a meaningful impact in a supportive environment.

Responsibilities:

• Welcome patients and families, ensuring a positive first impression and providing assistance with any inquiries.

• Maintain accurate and confidential patient records using electronic health record (EHR) systems.

• Coordinate appointments and manage schedules to optimize clinic operations.

• Communicate professionally with therapists, parents, and caregivers to address concerns and provide updates.

• Learn and apply insurance terminology to assist in patient billing and verification processes.

• Handle inbound calls, providing information and directing queries appropriately.

• Work collaboratively with other staff members to support various administrative tasks as needed.

• Ensure compliance with clinic policies and maintain a high level of professionalism when handling sensitive information.

• Utilize Microsoft Office tools, including Word, Excel, and Outlook, for documentation and communication.

• Assist with office organization and contribute to a smooth workflow in a fast-paced environment. Requirements • Minimum of 1 year of experience in a front desk or administrative role, preferably in a medical or healthcare setting.

• Strong customer service skills with the ability to interact sensitively with patients and families, including those with special needs.

• Proficiency in EHR systems and familiarity with software such as Allscripts, Cerner, or Dentrix.

• Basic knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.

• Ability to multitask and maintain attention to detail in a dynamic environment.

• Understanding of medical confidentiality and HIPAA regulations.

• Excellent verbal and written communication skills.

• Previous experience with insurance verification or billing is a plus. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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