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Role Summary:

The **Salesforce Technical Manager** is a highly visible, hands-on leadership role responsible for the design, development, and delivery of scalable, enterprise-grade Salesforce solutions. In addition to deep technical expertise across the Salesforce platform and ecosystem, this role demands strong program management skills, cross-functional collaboration, and vendor oversight. The ideal candidate will lead a globally distributed development team—including offshore resources —while partnering with business stakeholders to ensure that technical execution aligns with Topgolf’s strategic objectives. Success in this role requires a combination of Salesforce mastery, Agile leadership, and the ability to manage & deliver complex initiatives.

Key Responsibilities:

+ Lead the Salesforce Operations team supporting Topgolf Event Sales Salesforce platform serving 1200+ users for 100+ Venues across US and UK.

+ Manage and mentor a distributed Salesforce development team, with a focus on effective offshore collaboration, knowledge sharing, and delivery consistency

+ Serve as the primary liaison between technical teams and non-technical stakeholders, translating complex system requirements into actionable project plans and clearly communicating technical solutions

+ Facilitate Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives to foster collaboration, transparency, and continuous improvement

+ Oversee project progress and performance, proactively identifying risks, resolving blockers, and ensuring delivery within scope & timelines

+ Coordinate with developers, testers, and product owners to ensure features are delivered with high quality and in alignment with stakeholders requirements

+ Apply a deep understanding of CRM principles (Sales, Service, Experience Clouds) and best practices to design scalable, user-centric Salesforce solutions that align with Sales business objectives

+ Translate business needs into technical specifications using strong analytical and problem-solving skills

+ Champion Agile methodologies and lead technology implementations for enterprise-scale environments

+ Ensure adherence to platform governance, coding standards, and CI/CD best practices

+ Support integration efforts with key platforms (POS, reservations, loyalty programs, etc.) using Mulesoft or similar technologies

+ Communicate effectively with internal teams, clients, and cross-functional stakeholders at all levels, fostering alignment and shared understanding across departments

Requirements:

+ Bachelor’s degree in Computer Science, Information Technology, or a related field required

+ **10+ years of experience in technology industry** in high-growth, fast-paced industries

+ **7–10 years of Salesforce experience (Must)** , with expertise in platform customization, development, and architecture of Sales, Service, Experience Clouds, Marketing cloud experience is nice to have.

+ **5+ years of people leadership experience** , including managing onshore/offshore development teams

+ Proven ability to lead the end-to-end delivery of enterprise Salesforce solutions in Agile environments

+ Deep expertise in Salesforce development technologies including **Apex, Visualforce, Lightning Components, and Lightning Web Components (LWC)**

+ Proficient in Salesforce declarative capabilities such as **Flows, Workflow Rules, Process Builder, and Validation Rules**

+ Strong understanding of the **Salesforce data model, security architecture, sharing rules, and platform governance**

+ Experience with integration technologies and middleware platforms such as **MuleSoft** , and familiarity with REST/SOAP APIs

+ Knowledge of web technologies such as **HTML, CSS, JavaScript** , and frameworks like **Angular or React**

+ Solid grasp of object-oriented programming and design principles

+ Experience working in **SOX-compliant** and highly regulated enterprise environments

+ Excellent verbal and written communication skills, with the ability to work across all levels of technical and business stakeholders

+ Proven ability to build and mentor high-performing technology teams with a focus on collaboration and continuous improvement

+ Experience in **B2C, hospitality, or entertainment industries highly preferred**

+ Passion for golf is Highly preferred

+ The candidate must not need any kind of visa sponsorship to work currently or in the future.

Why You’ll Love Working at Topgolf:

+ Work on projects that directly impact Events Sales, guest fun and satisfaction

+ Collaborate in a people-first, play-inspired culture

+ Receive perks like free Topgolf play, wellness programs, and strong career growth opportunities

+ Opportunity to grow within a company that values creativity, ownership, and fun

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.