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Job Description Summary

Conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Acts as local on-site representative to customer's organization.

This position requires knowledge that is acquired through experience, specialized education, or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job should possess a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based. The knowledge can be acquired through a combination of job-related training and considerable on-the-job experience. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 3 or more years experience.

**GENERAL DESCRIPTION** :

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.

Essential Functions:

+ Provides clinical surgical support by managing all relevant equipment.

+ Anticipates related device needsof the O.R. staff and surgeon during surgical procedures.

+ Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.

+ Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.

+ Maintains knowledge base of equipment and disposable products through Stryker education training programs.

+ Provide physicians and OR personnel with information on new and current products.

+ Accurately records and reports all surgical procedure information.

+ Adheres to all Stryker and medical facility policies, standards and procedures.

+ Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.

+ The ability to provide on-call services, as required, by the medical facility

• **QUALIFICATIONS:**

+ Excellent written and spoken English language

+ Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

+ A minimum education level of a high-school diploma

+ 0-4 years of experience in medical device (including hand instruments and video equipment) repair, sales, or services management

+ Possess exceptional organizational skills and the ability to multi-task

+ MS Office - proficient user as role will need to work with Excel spreadsheets and reporting

+ Excellent time management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.