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Honeywell is seeking a talented Lead Tech Support Specialist – Access Control to join our Access Control Technical Support Team. You will oversee support activities, provide technical expertise, and resolve complex issues to maintain our IT systems.

This role will report to the Senior Technical Support Supervisor and follow a hybrid schedule; 3 days on-site in Pittsford and 2 days remote after 90 days of onboarding and training onsite.

KEY RESPONSIBILITIES

+ Monitor and Troubleshooting issues with use of Wireshark and traceroute to monitor, diagnose and resolve network issues.

+ Answers customer calls from the case queue day-to-day, assessing problems and identifying solutions.

+ Ensure professional, efficient, and customer-focused service interaction and timely problem resolution.

+ Build strong relationships with other team members to foster collaboration and drive continuous improvements.

+ Learn and adapt to new technology and processes in a timely manner and incorporate into your daily resolutions for technical issues with customers.

+ Utilize Salesforce to ensure thorough tracking and professional communication with customers.

The annual base salary range for this position is $54,00 $67,500. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates

HONEYWELL BENEFITS

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Homepage | Honeywell Benefits (https://benefits.honeywell.com/)

Key Responsibilities

+ Provide technical support and guidance to customers and internal teams

+ Lead and manage a team of support specialists

+ Collaborate with crossfunctional teams to address technical challenges and resolve issues

+ Develop and implement processes and procedures to improve support efficiency and effectiveness

+ Identify training and development needs for support specialists and facilitate skill enhancement

YOU MUST HAVE

+ 2 years of tech support on-the-job related experience, including Transmission Control Protocol /Internet Protocol (TCP/IP), Routing and Switching, and Network Security Basics

+ High school diploma / GED

WE VALUE

+ Associate degree in computer science, IT, electronics, or equivalent experience with supporting software-based products or Access Control systems

+ Technical Certifications such as: A+/Net+/MSSQL/MCP/MCSE/MCDBA/AWS Cloud

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.