• Sr Director

    EchoStar (Germantown, MD)


    **EchoStar** has an exciting opportunity for a **Sr Director – Technical** in our **Hughes** Network Systems division. This role will lead and manage a portfolio of complex OSS/BSS projects spanning Ordering, Provisioning, Customer Service, Billing, Installation, Service Assurance, and more. This role is pivotal in ensuring business-critical applications are delivered with high quality, on budget, and aligned with organizational goals.

    Responsibilities:

    + Lead delivery and operational oversight for a broad portfolio of OSS/BSS applications, including:

    + Ordering, Provisioning & Fulfillment

    + Identity Management, Billing, Installation & Activation

    + Service Assurance, Cloud Operations, Mobile Apps, ML/AI use cases, Testing, and Quality

    + Partners with executive leadership, business owners, and technical leads to drive the execution strategy.

    + Manage a high-performing team of Project Managers, Architects, Developers and Testers, setting clear objectives, fostering growth, and ensuring delivery excellence.

    + Own budget planning, tracking, and optimization—ensuring programs are executed within financial goals.

    + Interface with internal teams (Security, NMC, Ops, Audit, Finance, Legal, HR etc.) to ensure process alignment, compliance, and cross-functional collaboration.

    + Drive vendor and system integrator performance, ensuring quality outcomes, contractual compliance, and on-time delivery.

    + Ensure compliance with PCI/SOX, especially for production environments supporting enterprise-grade services.

    + Support incident response and escalation management in coordination with 24x7 operations teams.

    + Contribute to strategic planning, risk management, continuous improvement, and program governance initiatives.

    Basic Requirements:

    + Bachelor’s degree in Computer Science, Engineering, or related field.

    + 15+ years of experience in program/portfolio management roles in telecom or enterprise technology environments.

    + Prior experience in OSS/BSS domains, including hands-on experience managing systems related to service provisioning, assurance, customer care, billing, and field ops.

    Preferred Qualifications:

    + Master’s degree in Computer Science, Engineering, or related field.

    + Demonstrated success leading cross-functional, globally distributed teams with a mix of in-house and vendor resources.

    + Strong track record managing multi-million-dollar portfolios, with expertise in metrics-driven decision-making and stakeholder reporting.

    + Deep experience managing vendor ecosystems, contract negotiations, and delivery accountability.

    + Familiarity with cloud platforms (GCP, AWS), Application Development, Databases, Mobile App development, SaaS (Salesforce, ServicceNow), adoption of ML/AI/GenAI.

    + PMP certification or Agile SAFe certification is a plus.

     

    The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

     

    Will be eligible for discretionary bonus, with funding based on company performance.

     

    We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law.

     

    At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.