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VCA Veterinary Specialists of Northern Colorado is seeking a Client Service Representative to join the Emergency and Specialty Team at our AAHA-accredited, 24-hour referral practice located in beautiful Loveland, Colorado.

We are a well-established and growing hospital that serves the front range of the Rocky Mountains along with clients from Nebraska, Wyoming, South Dakota, and Kansas. We pride ourselves in offering the highest quality medicine, meticulous patient care, and compassionate, client-centered customer service at all times - day and night. VSNC is an attractive, modern facility overlooking the Front Range.

As a hospital we are very interested in taking necessary steps to continue our growth. We have a very busy and well-established hospital looking for knowledgeable, energetic, and passionate CSRs to help us provide our clients with gold-standard service and great experience. Our team is the backbone of our hospital and without everyone’s skills, knowledge and fun-loving personalities we can’t succeed.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each client's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates.

Responsibilities:

+ General customer service functions, including but not limited to: greeting clients and pets warmly, managing check-ins and check-outs, answering phones, scheduling appointments, and managing calendars

+ Maintain accurate patient records and handle data entry, ensuring good relationships with referral partners

+ Process payments and provide basic invoice support

+ Communicate clearly and compassionately with clients

+ Support a clean, organized front office environment

+ Answering client questions about products and services offered by the hospital, animal husbandry, and non-medical pet care

+ Coordinate with veterinary staff to ensure efficient workflow

+ Handle multiple tasks in a fast-paced environment with professionalism

Qualifications:

+ Previous customer service or receptionist experience preferred (veterinary or medical a plus)

+ Strong communication and multitasking skills

+ Comfortable working around animals

+ Proficient with computers and scheduling software

+ Ability to stay calm and courteous under pressure

**Job Type** : Full-time

**Shifts** : 8-10 hours, some weekends and holidays required

**Pay Rate** : $15.00 - $18.00 per hour

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

To be considered for this position, please apply before **6/15/2025.**

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com