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Job Description

Responsible for the supporting the team in development of features and functionality within their assigned digital focus area. Leverage knowledge of the assigned application, our existing customer needs, and business objectives to support product and delivery team on improving the user experience and driving business value. Work completed would be focused on broader business unit, but also involves working with technical partners.

What You'll Do

+ Be a subject matter expert for assigned digital application

+ Provide insight into proposed design/functional enhancements requests by working with Product Manger to refine features and shape requirements.

+ Use knowledge of known member pain points to provide input into proposed design/functional enhancements.

+ Represent business team in requirements sessions for corporate projects/initiatives.

+ Perform user acceptance and validation testing as needed, including mobile device testing.

+ Support team throughout development life cycle with ongoing support for questions and queries related to requirements and existing business rules of the application

+ Collaborate with Product Owner and Test lead on business testing activities and influence testing strategy to ensures testing will appropriately meet business requirements

+ Provide impact assessments and assist in formulating recommendations to the business owner regarding issues, risks, etc.

+ Support in updating and maintaining the product documentation so that it reflects the changes made in each production release

+ Support business readiness activities

•What You Bring (** **Hiring Requirements)

+ Bachelor's degree or advanced degree (where required)

+ 5+ years of experience in related field.

+ In lieu of degree, 7+ years of experience in related field.

+ Demonstrated enthusiasm for creating exceptional digital member experiences.

+ Strong ability to analyze issues and develop effective solutions.

+ Capable of managing multiple tasks and setting priorities based on business needs and urgency.

+ Excellent verbal and written communication skills for business contexts.

+ Strong ability to collaborate with diverse project teams and work across various functional areas.

+ Experienced in using JIRA and Confluence.

Bonus Points

+ Familiarity with the health care industry is preferred.

What You’ll Get

+ The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community

+ Work-life balance, flexibility, and the autonomy to do great work

+ Medical, dental, and vision coverage along with numerous health and wellness programs

+ Parental leave and support plus adoption and surrogacy assistance

+ Career development programs and tuition reimbursement for continued education

+ 401k match including an annual company contribution

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

_*Based on annual corporate goal achievement and individual performance._

$69,000.00 - $124,200.00

Skills

About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [email protected] .

For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming