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As a Senior Administrator - Customer Care you will be responsible for completing administrative daily tasks for assigned large and/or complex location in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.

Responsibilities:

+ Performs daily required administrative functions in accordance to written process maps.

+ Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.

+ Performs timely and accurate completion of branch audit and compliance steps per established guidelines.

+ Maintains high level of organization of tasks between assigned branches.

+ Works with management to continually look at opportunities for further process improvement in the location.

+ Documents and submits individual task KPI data used for process improvement.

+ Assists Customer Care Manager in development and training of employees.

+ Researches tax and freight charges and runs credit memo when appropriate.

+ Works with Financial Services to clear claims.

+ Adds new customers into WESNET and PACT and runs WESNET user branch security reports.

+ Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.

+ Completes various branch reports such as tax reports and wesnet security reports.

Qualifications:

+ High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred

+ Administrative experience

+ Ability to multi-task

+ Strong verbal and written communication skills

+ Strong computer skills, including in Microsoft Office

+ Ability to work in a team environment

+ Attention to detail

+ Knowledge of WESCO policies, systems and procedure concerning purchasing, inventory, quality and administration preferred

+ Ability to travel 0-25% of time

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