• Member Services Specialist

    TEKsystems (Miramar, FL)


    Description

    Identify and resolve Member issues

    • Cross –sell Credit Union products and services

    • Provide service that meets the Service Standards defined by Tropical Financial Credit Union as

     

    measured by the Net Promoter Score survey; annual goals are establish through the Performance

     

    Management Process.

     

    • Support and provide superior service via phone, fax or email as a receiver and caller.

    • Use questioning and listening skills that support effective telephone communication.

    • Use an effective approach to handle special telephone tasks like call transfer, taking messages, call

     

    backs, holds, interruptions, and unintentional disconnects.

     

    • Understands the impact of attitude in handling calls professionally.

    • Effectively deal with job stress, angry callers, and upset members.

    • Use the most appropriate way to communicate with different behavior types on the telephone.

    • Apply the elements of building positive rapport with different types of members over the phone.

    • Apply the proper telephone etiquette to satisfy various member situations.

    • Apply appropriate actions to effectively control a telephone call.

    • Identify voice skills and how to enhance a good telephone presentation.

    • Meets commitments to members.

    • Contact members as necessary.

    • Assist with sales calls for new deposit / loan business

    • Quote saving rates

    • Display Time flexibility towards shifts as per work requirements.

    • Meet all goals as defined in the individual’s performance appraisal.

    • Processes non-cash teller transactions such as transfers, withdrawals, loan payments, etc.

    Pay and Benefits

    The pay range for this position is $19.00 - $19.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Miramar,FL.

     

    Application Deadline

     

    This position is anticipated to close on Jun 6, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.