• Patient Service Representative

    TEKsystems (San Ysidro, CA)


    Hiring Now! Patient Service Representative in San Ysidro

    Description:

    • Answering phones to respond to inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 60–80 incoming calls per day.

    • Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, directing, and closing each call.

    • Re-scheduling patient appointments as required via telephone calls, SMS or messages received through the Portal.

    • Screening and routing patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling.

    • Responding to patient questions and needs by editing, canceling, and rescheduling appointments as necessary according to protocols.

    • Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.

    • Adheres to current department productivity and quality assurance requirements.

    • Other duties as assigned.

    Skills:

    Customer service, Medical Terminology, Call Center

    Additional Skills & Qualifications:

    Experience Required (Minimum level of experience):

    + 1 year of experience in customer service, call center, or in a healthcare setting

    Language Requirements:

    + Must be bilingual in English and Vietnamese

    Other Requirements:

    + Exceptional phone manner

    + Excellent interpersonal and communication skills

    + Ability to type 35 wpm with 90% accuracy

    Pay and Benefits

    The pay range for this position is $25.00 - $26.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in San Ysidro,CA.

     

    Application Deadline

     

    This position is anticipated to close on Jun 3, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.