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Legal Assistant Supervisor - Central Sector

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Legal Assistant Supervisor - Central Sector

Salary

$50,836.00 - $77,321.00 Annually

Location

Multi-County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-26149-07030

Department

Department of Labor & Industry

Division

LI UCBR Scranton Ref Off

Opening Date

05/27/2025

Closing Date

6/9/2025 11:59 PM Eastern

Job Code

07030

Position Number

00091201

Union

AFSCME

Bargaining Unit

A2

Pay Group

ST06

Bureau / Division Code

00129150

Bureau / Division

Unemployment Compensation Board of Review - Scranton Referee Office

City

See posting for details

Contact Name

Moureen Gunyanyi

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

The Department of Labor & Industry is currently looking to hire a Legal Assistant Supervisor to oversee a team of Legal Assistant 2s within the Central sector. This role is crucial for ensuring that Unemployment Compensation (UC) appeals are processed accurately and promptly, adhering to both UC law and the regulations set forth by the Unemployment Compensation Board of Review (UCBR). The supervisor will provide essential administrative support to the Central Sector Program Manager, ensuring that all reports are completed and submitted on time. Additionally, this position involves reallocating tasks among Referees and legal assistants as needed, as well as coordinating with other offices in different sectors to facilitate the efficient handling of UC appeals. If you are interested in this opportunity, we encourage you to apply now!

DESCRIPTION OF WORK

In this position, you will be responsible for planning, organizing, and overseeing the activities of multiple Legal Assistant 2s who provide essential support to Referee staff in managing unemployment compensation (UC) appeals that involve complex legal matters. You will monitor workflow, assign daily tasks to team members, and ensure that all work is completed efficiently and systematically. Your role will also involve participating in the review and processing of legal documents, organizing case files, scheduling hearings, transcribing decisions, engaging in public contact, and performing general office duties, all in compliance with UC laws, regulations, UCBR procedures, and relevant court decisions. Additionally, you will collaborate with the Central sector Management Technician to deliver initial, ongoing, and remedial training as necessary, ensuring that operations run smoothly and performance standards are met. This will require you to maintain a comprehensive understanding of both your unit's functions and the responsibilities of other employees in the Eastern sector. You will also be tasked with training new Legal Assistants 2 and providing feedback to Referees for employee performance evaluations. Furthermore, you will review the work of your subordinates and other support staff for accuracy and timeliness, taking corrective action when deficiencies or errors are identified. You will manage the redistribution of legal assistant tasks between offices as workloads fluctuate and coordinate with other sectors to secure additional support when required. In addition, you will supervise and coordinate the efforts of annuitant clerical assistant 3s within the sector. Your role will also involve assisting the Program Manager with daily office operations, which includes reallocating workloads as necessary and reassigning cases in the event of unexpected absences among UC Referees. You will also aid the Program Manager in securing backup Referee and legal assistant support from other offices to address peak workloads or shortages in staff. Lastly, you will oversee the hiring of contracted interpreters, whether in-person, over the phone, or for sign language services, ensuring that interpreters are scheduled appropriately and that any cancellations are managed promptly.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00091201) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

+ Work hours are negotiable

+ Work Location: You will work at the Central Sector office that is closest to your home. Possible work locations are available in North Hampton, Lackawanna, Lycoming, and Luzerne Referee offices.

+ Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week upon successful completion of probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office that is closest to your home.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a Legal Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ Five years of responsible clerical, investigative or enforcement work including two years of legal clerical experience; or

+ An equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Legal Assistant 2 for one or more years full-time?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

Do you possess two or more years of full-time legal clerical experience?

+ Yes

+ No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How many years of full-time responsible clerical, investigative or enforcement work do you possess?

+ 5 years or more

+ 4 but less than 5 years

+ 3 but less than 4 years

+ 2 but less than 3 years

+ 1 but less than 2 years

+ Less than 1 year

+ None

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

Have you completed six or more college credits in the legal field (such as civil litigation, legal research and writing, business law, or other related areas)? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer “Yes” to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ Yes

+ No

08

How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 120 credits or more

+ 90 but less than 120 credits

+ 60 but less than 90 credits

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

09

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

10

WORK BEHAVIOR 1 – SUPERVISION

Perform the full range of supervisory duties. This includes planning, organizing, delegating, and reviewing work; establishing priorities and timeframes for completion of work; monitoring clerical activities for accuracy and timeliness; providing guidance to staff on complex problems; monitoring time and attendance; approving leave; evaluating employee performance; and interviewing and recommending selection of applicants.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience performing the full range of supervisory duties which included planning and delegating work; establishing priorities and timeframes; monitoring time and attendance; approving leave; evaluating employee performance; and interviewing and recommending selection of applicants.

+ B. I have experience as a lead worker which included assigning or reviewing work, monitoring work for accuracy and timeliness, and providing guidance to other staff.

+ C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have six months of supervisory or lead work experience in a work setting.

+ D. I have NO experience or training related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience. 2. Your duties as a supervisor (evaluating employee performance, approving leave, interviewing and recommending applicants, etc.). 3. Your duties as a lead worker (assigning work, reviewing work for accuracy, etc.). 4. Your specific responsibilities.

12

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ Training Source

+ Course Title

+ Credits/Clock Hours

13

WORK BEHAVIOR 2 – CUSTOMER SERVICE/COMMUNICATION

Communicate with the public and coworkers, and serve as a liaison between hearing participants and the judge regarding rules, regulations, and policies. Provide responses to inquiries regarding the hearing and resolve general issues. Utilize customer service skills when dealing with adversarial situations.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience communicating with various parties within AND outside of my organization regarding rules, regulations, and policies. I have provided responses to inquiries and resolved issues, including dealing with adversarial situations.

+ B. I have experience communicating with various parties within AND outside of my organization regarding rules, regulations, and policies. I referred issues and adversarial situations to others for resolution.

+ C. I have experience communicating with staff regarding rules, regulations, and policies. Someone else was responsible for communicating with parties outside of my organization.

+ D. I have successfully completed college-level coursework related to communication, public speaking, public relations, or conflict resolution.

+ E. I have NO experience or training related to this work behavior.

14

-In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience. 2. Your experience communicating rules, regulations, and policies to various parties. 3. To whom you communicated. 4. Your role resolving issues, including dealing with adversarial situations. 5. The actual duties you performed and level of responsibility.

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

16

WORK BEHAVIOR 3 – PREPARE DOCUMENTS AND PROOFREADING

Prepare legal documents, reports, and other written correspondence and review existing documents to ensure completeness, accuracy, and proper formatting. Update and make recommendations for editing documents and distribute appropriate documentation to parties.

<>Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience preparing legal documents, reports, and other written correspondence for which I had the final responsibility for the completed product. I reviewed and recommended edits to existing documents and distributed documentation to appropriate parties.

+ B. I have experience drafting legal documents, reports, and other written correspondence for which others had the final responsibility for the completed product. I reviewed and recommended edits to existing documents and distributed documentation to appropriate parties.

+ C. I have experience proofreading/formatting correspondence for others and distributing documentation to appropriate parties.

+ D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.

+ E. I have NO experience or training related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience. 2. Your experience preparing legal documents, reports, and other written correspondence. 3. Your experience proofreading/formatting/distributing existing documents/correspondence. 4. The actual duties you performed and your level of responsibility.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

19

WORK BEHAVIOR 4 – TROUBLESHOOT OFFICE/COMPUTER EQUIPMENT

Troubleshoot copiers, printers, scanners, fax machines, and telephones, and work with contractors to resolve issues. Perform password resets for staff and follow-up with information technology staff to resolve issues with personal computers. Ensure office equipment and supplies are readily available and in working order for judges and staff to conduct business and replenish supplies as needed.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience troubleshooting office and computer equipment and I was responsible for resolving the issue.

+ B. I have experience identifying issues with office and computer equipment; however, someone else was responsible for resolving the issue.

+ C. I have successfully completed college-level coursework related to support services.

+ D. I have NO experience or training related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience. 2. Your experience troubleshooting office and computer equipment and resolving issues. 3. The actual duties you performed and your level of responsibility.

21

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov