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Job Summary:

The Technical Customer Service Rep role focuses on delivering top-notch customer service for customers. You'll be the go-to person for answering questions about warranties, technical issues, and product support. Some positions support customers in specific areas, while others help retail customers who are installing products themselves.

Key Responsibilities:

+ Respond to phone calls and emails professionally and make sure customer inquiries are handled quickly.

+ Help troubleshoot product issues and provide technical advice.

+ Manage warranty returns and make sure they follow company policies.

+ Review returned products to determine if they qualify for warranty coverage and update records in SAP and CAR systems.

+ Work closely with other teams to resolve customer issues.

+ Process product replacements or issue credits when needed.

+ Take part in ongoing training to stay up to date on product knowledge.

+ Lead training sessions for both internal teams and external customers (some travel may be required).

+ Create and maintain training materials.

+ Solve customer problems efficiently, especially through clear communication.

+ Answer product-related questions and document support interactions in Salesforce.

+ Handle other tasks as needed.

Qualifications:

+ 6+ months experience in a call center customer service role, preferably in a technical or product support role.

+ Ability to explain product issues, warranties, and answer questions regarding product installation for homeowners.

+ Strong problem-solving and decision-making skills.

+ Excellent communication and interpersonal abilities.

+ Ability to manage multiple tasks and maintain accurate records.

+ Familiarity with Salesforce and SAP is highly desirable.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Delavan,WI.

Application Deadline

This position is anticipated to close on May 30, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.