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_At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process._** **_We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek._

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.

MAJOR RESPONSIBILITIES:

+ Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions.

+ Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations.

+ Schedule and perform routine preventive maintenance on all appropriate equipment and tools.

+ Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable.

+ Respond to resident requests in a timely manner, delivering excellent customer service

+ Manage all customer service requests, including prioritizations and delegation to assigned staff. Evaluate and analyze service request for community and ensure all requests are completed with excellent customer service in a timely manner.

+ Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.

+ Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same.

+ Coordinate and oversee all work of internal and external vendors and maintenance service suppliers.

+ Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and coaching/counseling of the service team.

+ Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers.

+ Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses.

+ Assist in the development of the annual maintenance operating budget in accordance with the established timeframes. Analyze budget variance and trends.

+ Ensure compliance with all Federal, State and local housing laws.

+ Ensure appropriate risk mitigation procedures are implemented including disaster response.

POSITION REQUIREMENTS:

+ HVAC or Plumbing Certification preferred.

+ High School diploma or equivalent (GED) preferred.

+ 5+ year’s multi-family property management or other building maintenance experience performing duties as a Service Manager.

+ Must have 5 years of maintenance staff’s supervisory experience.

+ Champion the Mill Creek Brand Promise, Core Values, Service Standards and Manifesto.

+ CAMT and CPO preferred.

+ Able to effectively communication (verbal and written), as well as read container labels.

+ Able to use general maintenance tools, supplies and equipment such as but not limited to, hand tools, power tools, moving aids, mechanical equipment, paint equipment, pool chemicals, snow and ice removal equipment.

+ Valid State Issued Driver License and automobile insurance.

+ Able to accurately perform measurements and basic math.

+ General computer skills in Microsoft Office including MS Excel required and property management based software Entrata.

+ Be able to safely use chemicals, paint, and general cleaning supplies.

_Mill Creek is an Equal Opportunity Employer_

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

People. Places. Relationships. Our tagline begins with the** **most important part** **of Mill Creek, our people. As a multifamily company focused on** **construction,** **development, acquisition, and operations** **of** **rental** **communities in** **the most desirable** **markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions. We are committed to listening to our associates and focusing on continuous improvement.

For more information about our DE&I initiatives, please** **click here (https://millcreekplaces.com/2020-esg-report/)** **to review our inaugural Environmental, Social, Governance (ESG) Report.