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Required Education/Experience

+ Master's Degree Information Technology, Computer Science, or Engineering and a minimum of 3 years of IT experience or

+ Bachelor's Degree Information Technology, Computer Science, or Engineering and a minimum of 5 years of IT experience or

+ Associate's Degree Information Technology, Computer Science, or Engineering and a minimum of 7 years of IT experience or

+ High School Diploma/GED a minimum of 10 years of IT experience

Relevant Work Experience

+ Expertise in ServiceNow platform architecture, required.

+ Extensive experience in designing and implementing enterprise ServiceNow solutions, required.

+ Experience in designing ServiceNow environments that are scalable, secure, and integrated within complex enterprise settings, required.

+ Experience in overseeing ServiceNow technical teams or projects, required.

+ Proven experience to collaborate with and oversee third-party vendors and integrators, required.

+ Rapidly absorbs new technical information and applies it effectively, required.

+ Strong hands-on experience in troubleshooting ServiceNow Discovery, CMDB, and ITAM database structures, data management, and process enhancement, required.

Skills and Abilities

+ Ability to build strong customer relationships

+ Excellent collaboration and team building skills

+ Strong written and verbal communication skills

+ Possesses strong technical aptitude

+ Well organized, detail oriented and flexible to handle multiple assignments

Licenses and Certifications

+ Driver's License Required

Physical Demands

+ Ability to push, pull, and lift up to 40 pounds

+ Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

+ Possess manual dexterity and the ability to use hands for the duration of the workday

+ Ability to stoop, bend, reach, and kneel throughout the workday

+ Ability to read small print and symbols

Additional Physical Demands

+ Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]