• Senior Patient Service Representative

    WMCHealth (Suffern, NY)


    Senior Patient Service Representative

     

    Company: Bon Secours Charity Medical Group

     

    City/State: Suffern, NY

     

    Category: Clerical/Administrative Support

     

    Department: Ramapo Valley Surgical Assc

     

    Union: NO

     

    Position: Full Time

     

    Shift: Days

     

    Req #: 10290

     

    Posted Date: May 27, 2025

     

    Hiring Range: $18.57 - $23.34

     

    External Applicant link Internal Applicant link

    Job Details:

    Summary:

    The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.

    Responsibilities:

    + Assist patients in the checking in/checking out process and completing necessary paperwork.

    + Collect appropriate office co-pays at the time of the visit.

    + Educate patients in post care instructions and their healthcare coverage responsibilities.

    + Scan medical insurance and obtained authorizations from insurance carriers.

    + Obtain insurance referrals as needed.

    + Scan lab reports, consultations, office notes and any messages into the appropriate chart.

    + Forward records to Bon Secour Charity Health or other parties as directed.

    + Assist physicians in obtaining patients results from other facilities, and schedule appointments with other facilities if needed.

    + Handles all questions regarding the office and office procedures.

    + Review correspondence, memorandum and routine reports and communicate with the office manager.

    + Oversee the daily schedule of the physicians.

    + Understand and help assure compliance with HIPPA.

    + Travel to other locations may be required as needed.

    + Perform other duties as assigned

    Qualifications/Requirements:

    Experience:

    Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.

    Education:

    High School Diploma or equivalent required.

     

    Licenses / Certifications.

    N/A

    Other:

    Travel to other locations may be required as needed.

    Special Requirements:

    N/A

    About Us:

    Bon Secours Charity Medical Group

     

    Bon Secours Charity Medical Group, part of Bon Secours Charity Health Systems (BSCHS), a regional network of more than 120 primary care physicians and specialists from a broad array of medical specialties. BSCHS, a member of WMCHealth Network, includes Good Samaritan Hospital in Suffern, NY, Bon Secours Community Hospital in Port Jervis, NY and St. Anthony Community Hospital in Warwick, NY.

    Benefits:

    We offer a comprehensive compensation and benefits package that includes:

    + Health Insurance

    + Dental

    + Vision

    + Retirement Savings Plan

    + Flexible Savings Account

    + Paid Time Off

    + Holidays

    + Tuition Reimbursement

     

    External Applicant link Internal Applicant link

     

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