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POSITION: Premium Services Manager

DEPARTMENT: Food & Beverage

REPORTS TO: Director of Food & Beverage

FLSA STATUS: Salaried Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global , the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Premium Services Manager works closely with different teams to ensure all assigned teams are properly preparing or implementing preparations for different event(s) at the Fishers Event Center .

Essential Duties and Responsibilities

+ Work directly with the Director of Food & Beverage and Executive Chef to create all catering and s uite menu s

+ Work directly with the Director of Food & Beverage and Director of Sales to ensure all catering menu proposals are presented to the client accurately & effectively

+ Work with the service staff to see that message handling with administrative support is efficiently handled and placed in the computer based system immediately

+ Ensure that all appropriate communication for upcoming business is complete and distributed  in a timely manner to the management team

+ Effectively communicates s uite menus to s uite holders and follows up to ensure their orders are placed in a timely manner for every event

+ Hires, trains and schedules catering and suite associates and is actively involved in the development of existing  associates in service techniques, menu presentation, policies, and procedures

+ Oversee p remium areas including suites and club spaces.

+ Leads meetings with culinary team to review and discuss upcoming events

+ Performs related duties and special projects as assigned

Supervisory Responsibilities

Directly supervises all employees in premium spaces . Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

+ Bachelor’s degree is preferred or equivalent professional experience

+ A minimum of 2 -4 years of experience in hospitality industry including 1 year of supervisory experience

Skills and Abilities

+ Strong knowledge of current food, industry trends and fine dining points of service

+ Supervisory, scheduling, training and coaching skills

+ Ability to assess client requirements and deliver ensuring client satisfaction

+ Must be able to write menu proposals in consultation with chefs

+ Prepare and monitor budgets; financial targets and forecasts

+ The ability to supervise food preparation, service and cleanup is also essential

+ Maintain local client’s database and build and maintain relationship with vendors

+ Ensure all safety and sanitation procedures are followed in compliance with HACCP

Computer Skills

+ Excellent computer skills with advanced knowledge of Microsoft Excel and PowerPoint

Certificates, Licenses, Registrations

+ Valid Alcohol Permit

+ Servsafe certification recommended

Skills and Abilities

+ Excellent computer skills with advanced knowledge of Microsoft Excel and PowerPoint

+ Superior quantitative, oral and written communications and problem-solving/strategizing skills

+ Excellent leadership and organizational skills, flexible and adaptable to constant changes and must possess attention to detai l

+ Proactive mindset and able to remain calm under pressure to anticipate and support changes in our business.

+ Conformity to the highest standards of personal integrity and ethical behavior

+ Exceptional client relations and customer service abilities

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.