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Join Our Team at UPMC Lakeshore Family Practice – Now Hiring a Full-Time Practice Manager!

Are you a motivated leader with a passion for healthcare operations? UPMC Lakeshore Family Practice in Erie, PA is seeking a dynamic Full-Time Practice Manager to lead our dedicated team and support the delivery of high-quality, patient-centered care. This day-shift, Monday through Friday role offers a stable schedule with the flexibility to be available for calls on weekends and holidays—without the requirement to report onsite during those times.

As a Practice Manager, you will play a vital role in overseeing the daily operations of our office, collaborating closely with both providers and staff to ensure efficient, cost-effective care. Candidates with EPIC experience are strongly preferred, as this role involves hands-on coordination and supervision of clinic workflows, staff performance, and resource management.

At UPMC, we’re committed to your success. You’ll enjoy access to our comprehensive Total Rewards Benefits package and a wealth of opportunities for career advancement and professional growth within one of the region’s leading healthcare systems.

If you're ready to make an impact in a supportive, fast-paced environment where your leadership can truly make a difference, we invite you to apply today and grow with us at UPMC Lakeshore Family Practice.

In this role, there will be the opportunity to-

+ Manage daily operations at physician offices and clinic sites and coordinate work activities.

+ Manage staff schedules and handle call-offs.

+ Ensure office space, supplies, equipment, and assistance are appropriately maintained and available for medical staff and patient care.

+ Oversee all functions of the financial and patient management systems at physician offices.

+ Ensure compliance with all system-wide and departmental policies and procedures, including patient confidentiality and regulatory requirements (e.g., OSHA, CLIA, PA Department of Health).

+ Integrate new physicians into CMI practices.

+ Monitor and meet practice-specific benchmarks, including point-of-service collection and scheduling, with a focus on template management for timely patient access, if applicable.

+ Collaborate with senior management to prepare budgets, align operations with organizational objectives, and meet performance and budget goals.

+ Develop and maintain a patient-centric culture that supports patient arrival and follow-up activities in alignment with consumerism initiatives, if applicable.

+ Recruit, hire, train, and supervise assigned personnel in satellite facilities, and manage performance evaluations, merit increases, promotions, and disciplinary actions.

+ Identify and resolve work-related problems to ensure high-quality patient service.

+ Communicate regularly and effectively with senior management and physicians, providing updates on operational performance.

Requirements:

+ Bachelors Degree + 3 years of management experience w/ 1 year healthcare experience OR

+ Associates Degree + 3 years healthcare experience and 3 years of management experience OR

+ High School Diploma + 5 years healthcare experience and 5 years of management experience

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran