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Purpose of the Information Representative:

Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations.

Responsibilities:

+ Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information.

+ Dress appropriately for a business setting and give attention to personal grooming.

+ Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines.

+ Attend regular staff meetings and participate in the implementation of activities within the hospital when requested by supervision.

+ Comply with the hospital's policy regarding punctuality and regular attendance.

+ Answer and transfer calls in accordance with hospital guidelines for customer service.

+ Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.

+ Completion of High School graduation.

+ 1 year of minimum experience in a similar position.

+ Experience working in a health care environment helpful.

+ Excellent communication and customer service skills essential.

+ Basic knowledge of Windows software needed. **Licensure, Certifications, and Clearances:**

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran