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Engineer Senior

**Location:** Ideal candidates will be able to report to our Pulse Point location at 1960 Ivy Creek Blvd, Durham, NC 27707

**Work Hours:** Monday to Friday, 8:00 am to 5:00 pm

The **Engineer Senior** works as Siebel CRM Developer. Design and build new functionalities/ enhancements based on business requirements in CRM platform.

How you will make an impact:

+ Conduct Functional/High Level Design and Technical Design/Low Level Design documents for changes to Siebel CRM systems.

+ Analyze existing configuration and map to new product features.

+ Define and design required configuration changes to Siebel objects such as business objects, business components, Integration objects and web/ REST services. Create Siebel Workflows, Taskflows and eScripts.

+ Perform integration with 3rd party systems, Siebel administration of managing repository and servers.

+ Support Siebel Upgrade and identify and resolve any upgrade issues.

+ Provide maintenance support for the CRM platform by addressing various production issues through analysis and code fixes.

+ Provide technical advice and weighs in on technical decisions that impact cross functional teams.

+ Classify complex change requests, and reviews and evaluates possible enhancements.

+ Work with an Onshore Product team and an Offshore development team to develop and define application scope and objectives. Prepare functional and/ or technical specifications and solutions for implementation in a complex environment.

+ Coordinate on-call support and ensures effective monitoring of system.

+ Facilitate group sessions to elicit complex information on requirements clarification, design sessions, code reviews and troubleshooting issues.

+ Achieve high level of customer satisfaction and communication with the Medicare CRM business owners and IT staff.

+ Aid in integration activities with internal and external IT partners for successful implementation and support of project efforts.

Minimum Requirements:

Bachelor’s degree in Computer Science, Information Technology, Engineering (any), or related.

Additional Requirements:

+ Six (6) years of Information Technology (IT) experience developing Siebel CRM technologies, or related.

+ Six (6) years of Information Technology (IT) experience developing Siebel CRM technologies must include:

+ Three (3) years of analyzing and enhancing existing Siebel footprint.

+ Three (3) years of Siebel Workflow and Integration development.

+ Three (3) years of Siebel Open UI.

+ Three (3) years of Siebel Administration.

+ Two (2) years of experience with Siebel upgrade project full life cycle implementation.

**APPLY:** https://careers.elevancehealth.com/

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.