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Position Summary

This position works with nurses, physicians, financial advisors to make sure that patients are being scheduled appropriately for treatments. Coordinates all ancillary testing and provider visits ensuring treatments are scheduled accurately and on time.

Experience

A minimum of two years of prior medical assisting experience preferred.

Education

High school diploma or equivalent required.

Licenses

+ No licensing requirements.

Essential Functions

+ Provides excellent customer service to patients requiring treatment or care.

+ Pleasantly meets with patients in person or by telephone to coordinate care.

+ Coordinates all infusion patient’s treatments, ancillary appointments, provider visits.

+ Working with infusion nursing to ensure all requirements have been met prior to new start.

+ Performs office duties to ensure patient care needs are met.

+ Schedules patient appointments and maintains scheduling system in a manner that meets treatment needs and works best for the patient.

+ Ensures phone system messages are responded to promptly, keeps voice mail messages up to date.

+ Creates and delivers calendar of scheduled treatments to patient.

+ Coordinates Preauthorization’s on medication, procedures, and testing as required.

+ Works with patient financial advocate and front desk staff to ensures authorization is completed on all required testing and medication prior to date of medication, procedure, or test.

+ Ensures that treatment plan is authorized prior to scheduling.

+ Ensure that outside providers have received paper orders for non- oncology treatments and that they have been entered by pharmacy and authorization prior to scheduling.

+ Manages the specialty pharmacy medications ensuring medications have arrived prior to scheduled appointment. Reaching out as appropriate for new prescriptions.

Other Duties

Other duties as assigned.

update 9-24-24

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.