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Job Description

The Nordstrom Merchandising Technology team is seeking a Sr. Technical Program Manager to support the Product Information Management (PIM) workstream, building a scalable platform for trusted, accessible product data that drives operational excellence, enables seamless partner integration, and accelerates business growth.

As a Sr. Technical Program Manager at Nordstrom, you will be a key member of the Technology organization, leading the delivery of cross-functional workstreams that deliver significant business value to Nordstrom and its customers. You will partner closely with Engineering, Product, and Business leaders to define, build, and launch high-impact technology solutions, ensuring end-to-end quality of all releases and driving execution excellence.

This role requires a strong blend of technical depth, program delivery rigor, and the ability to align diverse teams around enterprise goals. You will translate business objectives into actionable plans, manage risks, resolve ambiguity, and continuously improve delivery processes. Operating across organizational boundaries, you will lead programs with varying levels of scope, complexity, and strategic importance, requiring strong collaboration, structured problem-solving, and a strategic mindset to drive measurable outcomes.

A day in the life....

+ Lead and manage complex, high-impact programs across multiple teams by building and executing integrated plans that balance risk, scope, and strategic priorities.

+ Partner closely with Product Management and Engineering leadership to define clear, actionable roadmaps that align with business goals and customer value.

+ Develop a deep understanding of product features and business value to help prioritize goals and deliverables for engineering teams.

+ Translate strategic business objectives into detailed program plans, proactively managing risks, dependencies, and ambiguity to ensure on-time, high-quality delivery.

+ Drive alignment across diverse, cross-functional teams by influencing and collaborating effectively toward shared enterprise goals.

+ Oversee integrated technology solutions, including in-house APIs, web applications, and suites of vendor products, ensuring cohesive architecture and seamless partner integration.

+ Collaborate across engineering, design, product, business, and leadership teams to align on goals and requirements, while critically evaluating technical designs to ensure efficient delivery of immediate outcomes and solid foundations for future work.

+ Champion operational excellence by continuously improving delivery processes, driving rigor and discipline throughout the program lifecycle.

+ Facilitate technical and design reviews, providing critical input to ensure scalability, testability, and long-term maintainability of solutions.

+ Serve as the primary communication lead for program status, risks, and mitigation strategies, delivering clear updates to stakeholders up to VP and executive levels.

+ Anticipate and resolve conflicts and blockers, proactively adjusting roadmaps and priorities to keep programs on track.

+ Manage vendor and partner relationships, ensuring alignment with Nordstrom’s strategic objectives and quality standards.

+ Foster a culture of continuous learning by applying lessons learned and root cause analyses to improve system stability and team maturity.

+ Utilize strong technical expertise to troubleshoot complex issues, assess system impacts, and guide trade-off decisions focused on customer outcomes.

You own this if you have...

+ Bachelor’s degree in Computer Science, Engineering, or equivalent experience required.

+ 5+ years of Technical Program Management experience leading cross-functional programs in complex, dynamic, and high-impact technology environment.

+ Proven ability to manage multiple dependencies with minimal supervision while navigating ambiguity, driving alignment, and influencing stakeholders across engineering, product, and business teams.

+ Strong technical acumen with a solid understanding of APIs, event-driven architectures, cloud technologies, system integrations, and SDLC methodologies.

+ Experience working in Agile software development environments, with proficiency in tools like JIRA, Confluence, GitLab, or the ability to quickly adapt to new tools.

+ Demonstrated ability to draft technical requirements, articulate complex concepts to diverse audiences, and contribute effectively to technical and architectural discussions.

+ Excellent written and verbal communication skills with a proven track record in stakeholder engagement, relationship building, and successful vendor/partner collaboration.

+ Proactive problem-solving and risk management skills, supported by strong analytical capabilities and experience in defining and tracking KPIs.

+ Ability to thrive in ambiguity, manage complexity, and build high-performing program teams that consistently deliver value.

+ Experience supporting retail systems or solutions is a plus

Location:

+ This is a hybrid position requiring the selected candidate to work onsite a minimum of three (3) days per week and reside within a commutable distance of our corporate offices in Seattle, WA.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $120,500 - $220,500 Annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!