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PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

The Quality Resolution and Complaints Supervisor is responsible for supervising a small Editing/Auditing team to accomplish individual and collective productivity, quality, and timeliness goals. As the Supervisor , you will define team objectives, assign responsibilities and duties, and ensure daily operational activities are carried out in accordance with established policies and procedures.

The Resolution and Complaints Supervisor will :

+ Lead team to ensure job responsibilities are carried out in accordance with established policies and procedures in order to meet established individual and collective productivity, quality, and timeliness goals

+ Manage daily responsibilities by assigning work to individuals to be performed according to established policies, processes, schedules, priorities and quality standards

+ Conduct regular meetings to ensure open communication, mutual understanding of team and fulfillment site goals and objectives.

+ Establish and communicates the requirements and accountabilities for superior job performance

+ Develop and/or ensure that training and skill building aids are created and appropriately implemented

+ Perform other related duties as required and assigned

+ Demonstrate behaviors which are aligned with the organization’s desired culture and values

What You’ll Bring

+ Bachelor’s degree or equivalent work experience

+ 2+ years of business letter writing or editing experience

+ Financial Services and/or mortgage industry experience preferred

+ Thorough knowledge of RESPA as it pertains to qualified written requests, through knowledge of default and non-default mortgage loan servicing and strong understanding of key regulations and risk impacts within Loan Servicing

+ Proficient in Microsoft Office (Excel, Word, PowerPoint, Access)

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

+ Comprehensive Medical, Dental, and Vision

+ Paid Time Off Programs including vacation, holidays, illness, and parental leave

+ Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

+ Retirement benefits, life insurance, 401k match, and tuition reimbursement

+ Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

+ Lower in range - Building skills and experience in the role

+ Mid-range - Experience and skills align with proficiency in the role

+ Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$50,000 - $75,000

Work Model

OFFICE