• Capacity Management Specialist

    Omaha Children's Hospital (Omaha, NE)


    At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

     

    A Brief Overview

     

    Coordinate assigned support functions in order to accomplish organizational and departmental strategic goals and objectives within the SPC. Coordinates and leads services for designated area(s), including scribe oversight, templates, scheduling protocols, and overall schedule and room utilization.

    Essential Functions

    + Implements operational standards, organizes activities to achieve optimum service delivery/systems/care/processes, setting high performance objectives for the SPC. Holds self and others accountable to meet stated objectives, outcomes, goals, timetables and commitments, adhering to standards even in the face of unforeseen circumstances. • Continuously analyzes all areas of responsibility for improvement and troubleshoots situations as they occur. • Acts as subject matter expert and workflow organizer for all assigned administrative functions. • Responsible to maintain SPC standards and provider scheduling structures needed to provide efficient care and optimize access. • Coordinates services and provides leadership for designated area(s), including scribe oversight, templates, scheduling protocols, and overall schedule and room utilization.

    + Perform a variety of operational functions on behalf of the assigned departments Operational/Financial Management • Ensures cost effective use of resources by identifying and implementing changes related to scheduling efficiency and room utilization. • Assist with the development and maintenance of scheduling protocols and templates. • Manages templates and scheduling builds for new onboarding of providers. Responsible for Ambulatory Performance Metrics • Monitor, report and troubleshoot to maintain: ◦ Provider Templates: ▪ Released 5 days prior to clinic ▪ Level loaded by division across the week ◦ Meet all SPC policy standards: ▪ 4-hour patient facing sessions ▪ Open 7 months of templates ▪ Scheduling Protocols ◦ Access measurements: ▪ 80% of referrals seen within 21 days ▪ 85% Schedule Utilization ▪ 90% Comprehensive Utilization

    + Collaborates with multiple roles and levels across the SPC to optimize access and efficiency. • Work collaboratively with centralized scheduling to ensure optimization of provider schedules. • Work collaboratively with IT team to ensure efficient, accurate implementation of optimizations. • Demonstrates effective communication with staff, physicians, patients, patients’ families, peers, other hospital departments, and outside agencies. • Fosters teamwork and collaboration within the SPC in order to provide excellent customer service.

    + Regular attendance at work is an essential function of the job.

    + Perform physical requirements as described in the Physical Requirements section

    Education Qualifications

    + High School Diploma or GED Required and

    + Associate's Degree from an accredited college or university Preferred

    Experience Qualifications

    + Minimum of three years in administrative support position Required and

    + Previous clinical, practice management or supervisory experience Preferred

    Skills and Abilities

    + Ability to manage multiple priorities required.

    + Must be familiar with Service Excellence concepts.

    + Expertise in EPIC scheduling and template functions required.

    + Exhibits good problem solving abilities.

     

    Children’s is the very best for kids and the very best for your career! At Children’s, we put YOU first so together, we can improve the life of every child!

     

    **Requisition ID** : 22720