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Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, McDonald's, Novartis, Samsung, Visa and more.

Overview

The SVP, Client Operations is responsible for providing centralized operational leadership across Starcom practice areas to ensure efficiency and effectiveness of the agency’s operations. The role encompasses financial management, operational reporting, process development, communication flow and best practices across Starcom.

Responsibilities

+ Lead and oversee a team of operations professionals in support of client-specific operational tasks across Practice Areas. This may include some or all of the following, but is not limited to:

+ Financial Management:

+ Play a leadership role in Starcom scope and fee negotiations, SOW creation, scope management and key KPI tracking, with input from key stakeholders at Starcom.

+ Oversee delivery of monthly budgets

+ Ensure media authorization compliance

+ Support monthly firm/flex reporting

+ Track PO information

+ Facilitate monthly billing verification and issue client billing

+ Monitor A/R and vendor payments

+ Oversee internal financial forecasting reporting

+ Serve as main point of contact for Agency Finance

+ Manage team expenses – approvals and tracking

+ Support Finance and Procurement as needed

+ Business planning

+ Liaise with Finance & HR to manage staffing matrix, ALVIN, position approvals and staffing liability paybacks

+ Agency hours tracking and reporting

+ Central point of contact for Starcom audits

+ Liaison to Legal

+ Media Systems/Reporting

+ Systems access and admin across variety of media systems (e.g. Media Tools)

+ Competitive Reporting

+ Diversity Reporting

+ Client-specific custom reporting and/or dashboards

+ Project Management

+ Data collection and aggregation for market mix modeling

+ Monitor in-scope deliverables

+ Identify and track out of scope projects & fees

+ Lead/participate in team meetings and support team social events & client-related functions

+ New team member on-boarding

+ Ensure agency and client compliance trainings are completed

+ Connect teammates to people, resources, information and best practices across Starcom **Leadership and Talent Management:**

+ 1-5 direct reports (typically includes VPs, Directors and ADs); 5-25 indirect reports

+ Actively participates in critical assessment of assigned talent at all levels, insuring developmental plans and feedback are in place to support motivation, retention of top talent, belonging/diversity and succession planning.

+ Provides mentorship to junior talent and seeks reverse mentorship from senior talent

+ Participates in leadership development opportunities

Qualifications

+ Bachelors Degree preferred, ideally with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or related field.

+ 12 years of related experience, preferably in a media agency setting

+ Progressive leadership experience

+ Proven track record of managing relationships

+ Adaptable in various situations, good with numbers, great with people

+ Able to balance numerous, simultaneous work streams

+ Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.

+ A strong communicator who acts with diplomacy.

+ Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.

+ Advanced proficiency in Microsoft Office suite, particularly PPT and XLS (where filtering, pivoting, charts and graphs)

Additional information

Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

+ Paid Family Care for parents and caregivers for 12 weeks or more

+ Monetary assistance and support for Adoption, Surrogacy and Fertility

+ Monetary assistance and support for pet adoption

+ Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

+ Tuition Assistance

+ Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

+ Matching Gifts programs

+ Flexible working arrangements

+ 'Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

+ Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to U.S. based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Compensation Range: $176,700.00 - $288,765.00 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 6/9/25.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]. All your information will be kept confidential according to EEO guidelines.