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GENERAL SUMMARY:

Responsible for ensuring the design, measuring, fitting and adapting lenses and frames for patients are according to written optical prescription or specification. Acts as a resource to other Opticians.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for preparing and adjusting the monthly staff schedule for Opticians.

• Writes and maintains a duty log for the team. Reviews errors and develops process improvements.

• In consultation with Manager or General Manager, coaches and mentors staff, ensuring all team members adhere to processes and policies.

• Sets goals for team members. Encourages team members to meet goals and maintain a superior customer service outcome.

• Meets on a regular basis with other Team Leaders to ensure beneficial communication with other departments. Works closely with Managers in all aspects of the department.

• Monitors frames and sales floor presentation and ensures a guest-ready sales floor. Oversees sales promotions and contests.

• Design, measure, fit and adapt lenses and frames for patients according to written optical prescription or specification.

• Assist patient with selecting frames.

• Measure patient for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription.

• Adhere to the EARN process (engage, ask, recommend, nourish) selling technique.

• Prepare work orders for optical laboratory.

• Adjust frame and lens position to fit patient. May shape or reshape frames.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

+ Requires high school diploma or GED

+ Optical experience and knowledge required

+ Basic math and computer skills required

+ Must be able to multi-task

+ Prior leadership experience preferred

+ Previous retail or hospitality experience preferred

+ Must have the ability to stand and walk for long periods of time and occasionally lift and/or move up to 50 pounds

+ Completion of all required training courses as dictated by Henry Ford OptimEyes

+ Must be professional, courteous and a team player

+ Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy

+ Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS :

Works in a retail optical environment. Requires evening and weekend hours.

Additional Information

+ Organization: Community Care Services

+ Department: HF Optimeyes Troy SVS Store

+ Shift: Rotating

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.