"Alerted.org

Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4)

Who** **W** **e** **A** **re** **:

It's exciting, to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are among the most highly trusted in the industry, positioning us at the forefront of today’s dynamic digital evolution.

As AI drives the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world’s economy for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates sophisticated data centers.

QTS is  **Powered by People.**  People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.

Who You Are:

The **ServiceNow Business Process Owner** is responsible for the understanding, optimization and standardization of existing and new processes within QTS’ ServiceNow platform. This role will collaborate, influence and partner with cross-functional teams at QTS to achieve improved and streamlined processes in ServiceNow and integrated applications. The ServiceNow Business Process Owner must be well-versed in ServiceNow capabilities and demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on removing friction in ServiceNow for end users while innovating and driving efficiencies.

RESPONSIBILITIES, other duties may be assigned:

+ Work closely with stakeholders to understand their needs and translate them into effective ServiceNow solutions

+ Lead the design, implementation, and continuous improvement of business processes withing the ServiceNow platform

+ Review and understand existing modules in ServiceNow to evaluate and drive improvement and change to meet strategic objectives

+ Document and create stories to support process changes as part of the SDLC process on the Agile board

+ Partner with the ServiceNow BA(s) in grooming the backlog to ensure solutions align to team goals

+ Collaborate with ServiceNow Developers and Admins, as well as those of integrated applications and platforms

+ Monitor and analyze process performance, continuously identifying areas for improvement and implementing corrective actions

+ Partner with technical writers and our learning team to ensure that our end users have updated training to further empower effective use of ServiceNow

+ Create and maintain comprehensive documentation of processes, configurations and changes withing the ServiceNow platform

BASIC QUALIFICATIONS:

+ Bachelor’s degree in Business Administration, Information Technology, or a related field

+ 5 years experience working with the ServiceNow platform as a Business Analyst, Process Owner or equivalent role

+ Strong understanding of ITIL principles and their application within ServiceNow

+ Experience with ServiceNow implementation methodologies and best practices

+ Proven ability to gather and document business requirements, develop process flows, and create functional specifications

+ Strong understanding of the ServiceNow Rest API and mapping fields to other APIs

+ Excellent analytical, problem-solving, and decision-making skills

+ Strong communication, interpersonal, and presentation skills

+ Ability to work independently and collaboratively in a fast-paced environment

+ Experience with ITSM, ITOM, CSM, FSM, EAM, IRM, BCM, SIR, VIR, IPM

PREFERRED QUALIFICATIONS:

+ ServiceNow certifications - Certified System Administrator

+ Experience with Agile methodologies.

+ Familiarity with scripting languages used in ServiceNow (e.g., JavaScript, GlideScript).

+ Experience with integrating ServiceNow with other enterprise systems.

+ Experience with Automated Testing Framework.

KNOWLEDGE, SKILLS AND ABILITIES

+ Exhibit excellent interpersonal skills with all levels of the organization

+ Use organizational skills to determine prioritization and appropriate multitasking

+ Perform necessary and timely follow-up, escalating appropriately if necessary

+ Excellent writing skills for generating clear, concise release notes and documentation

+ Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization

+ Ability to work independently, with supervision, on a project of varying complexity

+ Actively invests in growing yourself and others to build the talent and capabilities required for sustained success.

\#LI-MW2

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure.

As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are _Powered by People_ . Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

+ Roth and Traditional 401(k) matching contributions with immediate vesting

+ Every employee is bonus or commission eligible

+ Generous PTO, Paid Volunteer Days Plus Floating Holidays

+ Stock Purchase Plan (SPP)

+ 11 paid Holidays Annually/Holiday compensation when worked

+ Pet and Legal Insurance

+ Q-Rest Sabbatical Program

+ Q-Anniversary Service Award Program

+ Parental Leave for primary and secondary caregivers

+ Military Benefits Package

+ QTS Charitable Matching Gift Program

+ QTS Scholarship for Employee Dependents

+ QTS Crisis Fund

+ Wellness Program

+ Tuition Reimbursement Program