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Position Summary...

What you'll do...

About the Team

Are you driven by data and passionate about shaping digital strategies? Our Business Analysis & Insights team is on a mission to decode the full customer journey across Walmart.com and the app, touches every tap, scroll, and purchase. We're looking for a trailblazer who thrives in ambiguity, sees opportunity in the unknown, and can turn a messy data landscape into a unified story.

About the Role

As a Senior Manager of Business Analysis & Insights – Customer Journey, you’ll be the lead architect of insight across the end-to-end customer experience, from site entry to checkout. You’ll work cross-functionally to stitch together a complex site data and help drive strategies that elevate customer experience and business performance.

You’ll Make an Impact By:

• Owning the customer journey from a data lens—identifying gaps, building logic, and connecting the dots across site navigation, content interaction, search, cart behavior, and conversion.

• Driving from 0 to 1: Building frameworks, data models, and processes from scratch to make sense of unstructured or siloed data and craft a coherent customer narrative.

• Leading deep-dive analyses that influence digital strategy, combining qualitative context with quantitative rigor to highlight friction points, customer pain, and new growth opportunities.

• Designing and scaling performance dashboards and storytelling frameworks (e.g. Tableau) to democratize data access and support real-time decision-making across partner teams.

• Establish measurable KPIs to track site performance and identify areas of opportunity. Drive initiatives to improve the customer experience and boost overall site effectiveness.

• Partnering with data engineering, product, analytics, and site merchants to shape how we define, measure, and improve the holistic customer experience.

• Translating insights into clear, persuasive recommendations and presenting regularly to senior leadership.

• Guiding the team through ambiguity with clarity, helping to establish structure, priority, and focus in a fast-moving environment.

Youll sweep us off our feet if:

You obsess over the customer, creating impact through flawless customer experiences, that drive engaging, relevant content.

You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.

Youre a thought leader who takes strategic direction and infuses it into our process implementation to earn trust at all levels.

Minimum Qualification:

Bachelors degree in business or related field or equivalent experience in Business or related fields.

3 - 5 years related experience in Business Operations, Program Management, or eCommerce.

Preferred Qualification:

Masters degree in Business or related field; Project Management certification

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $80,000.00-$155,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Minimum Qualifications: Bachelor’s degree in Business, Analytics, Statistics, or related field and 4 years’ experience in data analytics, project management, business, or related area OR 6 years’ experience in data analytics, project management, business, or related area. 2 years’ experience using intermediate functionality of Microsoft Office.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Statistical Programming Language, Supervising Associates, Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.