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Position Summary...

What you'll do...

Job Summary

Walmart is a multi-national, people-led, tech-powered omnichannel retailer with over 2.2 million associates. At CCaaS Platform, we’re at the forefront of designing and deploying Walmart’s next generation Contact Center as a Service (CCaaS) platform. Our mission is to support all business functions while leveraging state-of-the-art AI and GenAI capabilities to enhance agent experience and productivity, empower customers with self-service options, and reduce average handle time in client-agent interactions.

We are seeking a highly skilled and experienced Director of Software Engineering to join our team. In this leadership role, you will report directly to the Sr. Director of Engineering and GenAI. You will be responsible for leading a talented team of Sr. Managers, Software Engineers, and Data Scientists in developing the multi-tenant Contact Center Platform and innovative Machine Learning and Generative AI systems, as well as architecting enterprise-grade microservices and pipelines.

What you'll do:

As a director, you will be instrumental in defining the technical vision and architecture of systems, ensuring they meet performance, security, and scalability requirements. You will collaborate with cross-functional teams, guide engineering efforts, and lead the adoption of cutting-edge technologies to build reliable, high-quality platform software solutions. You will be responsible for attracting, developing, and growing top engineering talent while fostering a culture of innovation and high performance.

+ Build, develop, and guide high-performing talent. Define a long-term talent strategy across technology. Provide supervision, mentoring, and development opportunities for the team reporting to you.

+ Provide guidance in applying the right architectural patterns for the modernization of applications by analyzing gaps between existing architecture and new business requirements.

+ Drive automation and CI/CD maturity.

+ Implement telemetry features based on domain requirements to improve the overall operational excellence of the application.

+ Provide technical leadership in building complex microservices-based platforms or products that are highly reliable and scalable.

+ Conduct technical impact analysis, perform root cause analyses (RCAs) with corrective actions for both short-term and long-term fixes, and prevent recurrence.

+ Operate with excellence by managing KPIs, delivering excellence, presenting at all levels, and developing yourself and others.

+ Analyze system performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency, and security.

+ Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.

What you'll bring:

Please provide the Top 3-5 qualities, skills, or capabilities that would make someone successful in the role. These details should be clear, concrete, and concise.

+ Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or a related area, and 15+ years of experience in software engineering or a related area.

+ Deep working knowledge of all aspects of cloud-native distributed system development: Azure/GCP/WCNP preferred.

+ Experience working with microservices architecture and distributed systems.

+ Experience managing software development engineers, leaders, architects, and leading engineering projects, guiding engineering teams on engineering excellence, and solid system design.

+ Experience partnering with cross-functional project development and collaborating with other scrum teams, QA, Release Management, Program Management, and TechOps.

+ Proven experience in the design, development, and scaling of software platforms for large user bases, focusing on modularity and extensibility.

+ Platform-focused decision-making, balancing technical and business needs in fast-paced, complex environments to ensure performance and scalability.

+ Experience collaborating with geographically distributed teams to align on platform goals.

+ Strong business acumen, integrating technical vision with strategic business insights.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $130,000.00-$260,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and6 years’ experience in software engineering or related area.

Option 2: 8 years’ experience in software engineering or related area.

3 years' supervisory experience.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years' experience in software engineering or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.