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Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Associate Experience Senior Program Manager plays a critical role in shaping the employee experience at Nelnet by overseeing the resourcing, coordination, and execution of all growth, connection, and recognition programs for associates. Acting as a central point of alignment, this role ensures streamlined operations, optimizes workflows, and drives efficiency to maximize program impact. In partnership with the Director of Associate Experience, this role assists in shaping overarching strategy while ensuring seamless execution across initiatives.

Key Responsibilities:

Program Execution & Optimization:** **Oversee resource allocation, execution timelines, and project plans for all Associate Experience programs, ensuring the successful execution of initiatives that align with strategic priorities. Leverage insights from dashboards and analytics to guide decisions, assess program effectiveness, and communicate impact to stakeholders. Manage the entire associate lifecycle, ensuring a seamless experience from onboarding through to offboarding, with a focus on continuous feedback, growth, and ideation to drive long-term success.

Operational Leadership:** **Drive team organization and efficiency by establishing clear processes, optimizing workflows, and maintaining visibility across all initiatives. Lead segment-specific Associate Experience teams (AEX), fostering collaboration and alignment across Nelnet’s business segments (NBS, NRE, NDS, and Corporate Shared Services). Partner closely with the Director of Associate Experience to streamline communication and execution, ensuring cross-functional integration of employee experience initiatives.

Hands-On Project Management:** **Take charge of high-impact initiatives, stepping in as the primary project manager for large-scale efforts requiring cross-functional collaboration. As part of the project execution, craft and implement clear and compelling communications that keep stakeholders informed, driving transparency and engagement across the organization. Champion the Employee Communication Committee (ECC) to strengthen internal communications and enhance associate engagement.

Data-Driven Decision Making:** **Utilize analytics and data-driven insights to assess the success of programs, refine strategies, and ensure alignment with business objectives. Build and manage dashboards that track performance and identify areas for improvement, empowering the team to make informed decisions.

Executive & Cross-Segment Collaboration:** **Work alongside the Director of Associate Experience as a trusted thought partner to shape and execute the Associate Experience strategy. Coordinate efforts between various segments of the organization, ensuring seamless integration and alignment of employee experience initiatives. Collaborate closely with leadership and teams to foster a culture of feedback, continuous improvement, and growth across all levels of the organization.

Stakeholder Engagement:** **Drive collaboration across the Associate Experience team, ensuring that programs are executed effectively and deliver enterprise-wide impact. Lead efforts to solicit, listen to, and act on feedback, ensuring that the Associate Experience evolves in response to the needs of the workforce.

Salary range for this role is : $110,000- $115,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected] .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. _A lot more._ We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)