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  • Customer Success Representative

    Saint-Gobain (CA)



    Apply Now

    Business Management: 40%

    + Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer .   -

    + Monitoring competitor activity and ensuring appropriate action is taken.-

    + Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process’, structure and value support-

    + Networking through active participation in industry association events and committee assignments-

    + Working directly with Field Service Managers and Field Service Technicians to bring value to customer -

    **Commercial & Excellence in Execution** **:** 60%

    + Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met.- Identifies bottlenecks in service and works within the company to resolve issues-

    + Works with Customer Success Manager to create process’ and plans to promote value, derived from Joint Business plans with Client Engagement Managers-

    + Coordinates initiatives with team members in Client Engagement and Customer Success Manager•Leads the development and implementation of the account plans and value- actions. The assigned Account(s) initiatives and success will be the responsibility of the Account Manager-

    + •Leveraging local relationships to generate leads in current markets up to Client Engagement Manager and Business Development.-

    Education

    _Required_

    + High School Diploma or Equivalent

     

    -

    _Preferred_

    + Bachelor’s Degree - Engineering or Business

     

    -

    Work Experience

    _Required_

    + Microsoft Excel/Outlook-

     

    -

    _Preferred_

    + Business knowledge - Business, sales experience

    + 5+ years of product engineering experience with electro-mechanical system, preferably in the industrial sector

    + 3+ years Ready mix or equal experience

    + Tableau/Power BI

     

    -

     

    Licenses** **and** **Certifications

     

    Osha 10 - Preferred

     

    Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is **$95,000** to **$115,000** per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

     

    In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is **8%** of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is **$102,600** to **$124,200.** Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

     

    Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

     

    Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is **$95,000** to **$115,000** per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

     

    In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is **8%** of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is **$102,600** to **$124,200.** Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

     

    Employees have the flexibility to choose the benefits that best fit their individual needs.

     

    + **Health and Wellbeing** – Supporting your wellbeing, to thrive in life and work.

    + Medical, Prescription Drug, Vision, and Dental Insurance

    + Healthcare Saving Account and Flexible Spending Account options

    + LiveWell Wellness Program

    + Employee Assistance Program (EAP)

    + Paid Time Off and Paid Parental Leave [WASHINGTON STATE ONLY: Must include specific number of days or hours of PTO, vacation and holidays the candidate should expect to receive in a calendar year (ex: (15 days PTO per year, 10 paid holidays per year)]

    + **Retirement and Protection** - Helping to make the future life you want a reality.

    + 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan

    + Company-provided Life Insurance, AD&D, Short-Term Disability

    + Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and

    + Accident Insurance

    + **Additional Benefits** – Helping shape the experience and impact you want

    + Commuter Benefits

    + Group Legal

    + Identity Theft Protection

    + Auto and Home Insurance

    + Pet Insurance and Discounts

    + Volunteer Day

     

    -

     


    Apply Now



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