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+ Provides telephonic case management for workers compensation cases involving lost time and extensive medical care.

+ Acts as a liaison between claimants, providers, external claim representatives, clients and attorneys, as needed, to manage the appropriate level of care.

Job Responsibilities:

+ Performs selected medical appropriateness protocol procedure activities including telephone interviews and collection of information from claimants, providers and the client.

+ Performs three-point contact, directs care into the network, follows up on status of treatment, corresponds with providers and documents the file consistently.

+ Evaluates and coordinates the treatment plans proposed by providers, in accordance with established HCS protocols.

+ Authorizes medical treatment and associated diagnostic testing on assigned claims. Acts as liaison with client to identify issues and problems relating to medical care, treatment plans, and claim processing and forwards concerns appropriate parties, when necessary. Initiates calls and correspondence to claimants, providers, and the client to coordinate courses of treatment.

+ Reviews and identifies claims involving complex injuries/treatment plans and refers them to a nurse case manager.

Qualifications:

+ Prefers a bachelor’s degree.

+ Requires a minimum of two years business experience, preferably in a medical support-related position or health insurance environment.

Knowledge:

+ Proficient in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint) and Lotus Notes; Should be knowledgeable in the use of intranet and internet applications.

+ Requires knowledge of medical terminology.

+ Preferred knowledge of case management, philosophy and process.

Skills and Abilities:

+ Strong typing, data entry and numeric keypad skills necessary.

+ Must be comfortable using a calculator for simple math calculations.

+ Analytical and Problem-Solving Skills, Customer Focus, Interpersonal and Client Relationship Skills, Communication (both verbal and written) and Organizational Skills, Decision Making, Flexibility/Adaptability.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.