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Job Overview

_Bring Your Possibilities to Fairview_

At Fairview, we believe in the power of possibility — within ourselves, our teams, and the

communities we serve. We believe that leadership isn’t just a title — it’s a mindset we all

share. Whether you’re providing hands-on care, innovating behind the scenes, or

supporting those who do, your work matters.

Fairview has an immediate opening for a Lead Complex Scheduler to join our Oncology team in Edina, MN This is a 1.0 FTE ( **80 hours** per two week pay period), benefits-eligible opening.

The Lead Complex Scheduler is responsible for scheduling and coordinating multiple services including but not limited to appointments, imaging, labs, procedures, surgeries, and treatments. The Lead Complex Scheduler collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete. Encourages and motivates team for immediate problem resolution. Anticipates, identifies, and resolves concerns of complexity.

Responsibilities

+ Pre & Post-Appointment Support- Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.

+ Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered.

+ Provides patients/caregivers with information and updates.

+ Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor.

+ Monitors, manage, and schedules/reschedules appointments from work queues or messages.

+ Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns).

+ Provides coaching and support to Complex Schedulers to optimize patient satisfaction.

+ Deliver a consistently high level of service and goes above and beyond to assist customers.

+ Provides patients with correct information related to their scheduled appointments, procedures, or tests, and in response to any associated questions they might have.

+ Partners with customers to resolve questions, and concerns.

+ Follows standard processes and workflows to ensure safety and reliability.

+ Communicates information and updates to providers, employees, and departments as appropriate.

Required Qualifications

+ Two years experience in a healthcare setting

+ Completing scheduling and registration of appointments

+ Templating Schedules in Epic

+ Providing administrative medical support

+ Utilizing basic medical terminology

+ Practicing good public relations, customer service, time management, prioritization, and patient communication skills.

+ Performs other duties as assigned

+ Complies with all policies and standards

Preferred Qualifications

+ One year experience training or leading others in a healthcare setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status