"Alerted.org

ESFM

Pay Grade: 17

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

Working as the Regional Director, Operations, you will plan objectives for the region and ensure unit directors are in compliance with corporate, regional, and financial goals. You will be responsible for the overall operation, growth, and profitability of the region.

Key Responsibilities:

+ Plans and directs the operation of the assigned accounts in support the Key Performance Indicators

+ Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members

+ Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts

+ Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction

+ Participates in the sales process for the acquisition of new business

+ Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals

+ Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources

+ Interfaces with existing clients to maintain client satisfaction and account retention

+ Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors

+ Interfaces with legal and human resources to obtain procedures for various customer and employee related charges

+ Conducts appropriate annual and semi-annual performance evaluations

+ Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline

+ Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact

+ Participates in Patient Visitation rounds with account management team during each site visit, ensures that Company Patient Visitation policies and procedures are followed

+ Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources

Preferred Qualifications:

+ Bachelor’s degree or equivalent degree or equivalent related experience

+ Proven ability to manage a team of six or more manager-level team members

+ Minimum of two years’ experience in multi-unit management

+ Strong track record of driving customer satisfaction

+ Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment

+ Proven ability to mentor and develop team members

+ Excellent written and verbal communication skills

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Associates at ESFM are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

+ Paid Parental Leave

+ Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_ESFM.pdf) for paid time off benefits information.

Req ID: 1423561

ESFM

Lacey Woodard