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Baystate Health, Western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is looking for a Patient Service Representative to join our Radiology team in Springfield!

SCHEDULE:

+ Full time, Monday-Friday

+ Rotating star times between 7am-8:30am

**LOCATION** :

+ Wason Ave Springfield, MA

Reporting to the Manager, BBWC/Director BRI, incumbent is responsible for the coordination of all activities related to supporting the collection, tracking, and reporting of all data and metrics pertaining to Mammography/ Breast Imaging per the guidelines established by the Radiologist medical Director for Breast Imaging and in compliance with MQSA standards for all imaging sites. He/She will coordinate day-to-day collation of pertinent data into the mammography reporting system. He/she will work in conjunction with the Radiologist Medical Director and radiology management to monitor and track patient notification letters, key performance metrics, data submission to MQSA and other regulatory agencies.

Incumbent will collect and track data for breast imaging across Baystate Health (all entities providing breast imaging services) and will collaborate with radiology management accordingly.

Incumbent may also assist with patient call-backs and appointment scheduling, requiring outstanding communication skills and emotional maturity. He/she will perform other duties as assigned.

Job Responsibilities:

**1)** Performs all mammography tracking functions, - i.e., generating, tracking and mailing patient result letters, following up on bad addresses, entering, maintaining and developing statistical information and reports, retrieves and enters pathology reports/information on all abnormal mammography exams, assisting with non-located call-backs, retrieves certain mammography files, maintains all necessary records and data entry into the Mammography Tracking Systems

**2)** Prints and coordinates delivery of all patient letters due in a timely fashion.

**3)** Coordinates efforts with the Manager, BBWC / Director, BRI, other site managers, and Breast Imaging Medical Director regarding any physician letters and major patient notifications before sending them out

**4)** Notifies patients and physicians of any recommendations that are over due with a certified letter other than screening exams

**5)** Tracks all biopsy/interventional exams to include information regarding priority breast care for follow up surgeon appointments

**6)** Coordinates with IT staff to update the data base when any exam name changes are done and the interface codes they are related

**7)** Reports back to the lead technologists and Managers any history information needed on each study that may be missing

**8)** Assist with preparation and delivery of necessary information to produce the BBWC regular quality reports and Breast Health Network Quarterly reports

**9)** Prepares necessary data and reports to comply with regulatory agencies, inspections, and other internal and external assessments.

Required Work Experience:

**1)** 1-2 years; in professional setting

Preferred Work Experience:

**1)** 1-2 years' in a medical environment with at least basic knowledge of healthcare industry

Skills and Competencies:

**1)** Familiarity with basic medical terminology

**2)** Attention to detail with with excellent verbal and written communication skills as well as a desire to provide a high level of customer service

**3)** Must be able to work independently as well as be a contributing team member to a variety of interdisciplinary teams

**4)** Self-motivated and Self-starter

**5)** A good understanding of basic computer systems

THE ADVANTAGES OF WORKING WITH BAYSTATE!

+ Excellent Compensation High-quality, low-cost medical, dental and vision insurance

+ Generous PTO – up to 25 days in the first year, with scheduled earned increases

+ Continuing education support and reimbursement

+ First Time Home Buyers Financial Packages

+ Farm Share Memberships

+ 403b retirement company match & annual company contribution increase based on years of service

+ Free money coach advice from a certified professional

+ Wellbeing programs that include but are not limited to mental, physical, and financial health

+ Pet, home, auto and personal insurance

+ Life insurance

+ Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

+ Wellbeing programs that include but are not limited to mental, physical, and financial health

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

OUR COMPENSATION PHILOSOPHY

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

GED or HiSET (Required)

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.